Business Solutions Executive

4 weeks ago

London, Greater London, United Kingdom NTT DATA Full time

About NTT DATA Business Solutions

Company Overview

NTT DATA Business Solutions is a leading provider of professional SAP services, leveraging its global expertise to deliver quality outcomes for clients worldwide. With a presence in over countries and a team of SAP experts across the globe, we offer a unique blend of local intimacy and global reach.

We are proud to be a Global SAP Platinum Partner and a Gold Infor Partner, committed to driving innovation and excellence in our services. Our award-winning SAP and Infor practice is the undisputed leader in these markets, with a proven track record of success.

Our clients trust us for our deep experience and proven approaches, which have been refined through years of working with some of the world's most respected companies. We take pride in our ability to understand our clients' needs and tailor our services to meet their specific requirements.

Job Summary

This role plays a critical part in achieving client retention and financial targets by ensuring customer success outcomes through managing relationships and promoting the NDBS portfolio of software solutions and services to existing accounts.

You will be part of a thriving team of sales and marketing professionals, supported by a substantial marketing organisation providing product marketing, branding, and content generation. Your primary responsibility will be to ensure customer satisfaction and successful outcomes from deployment of NDBS' portfolio of software and services.

Key Responsibilities
  • Ensure customer satisfaction and successful outcomes from deployment of NDBS' portfolio of software and services.
  • Ensure retention of client annuity-based contracts.
  • Deliver profitable incremental sales on a regular basis.
  • Provide first-rate account development, broadening contacts and consumption of NDBS' solutions.
  • Develop and maintain a high level of understanding of NBBS' proposition and be able to present these in context to the client's requirement.
  • Develop business opportunities within client base.
  • Conduct regular client meetings.
  • Create account plans for larger clients.
  • Conduct requirements and discovery meetings with clients and brief pre-sales team to deliver insightful and meaningful demonstrations.
  • Demonstrate and present solution propositions to clients and decision-making teams.
  • Map solution capabilities to business requirements through a professional and ethical business approach.
  • Provide quotes, completing RFI/ITT/RFP and co-ordinated bids as required.
  • Sell the SAP/Infor solutions and other add on products as agreed with the Sales Director.
  • Engage constructively with the marketing department to develop campaign plans to generate new business opportunities.
  • Keep our CRM system up to date with all details of prospects, customers, contacts, sales activity and customer feedback.
  • Keep diary system up to date with all activities in or out of the office.
  • Produce realistic/accurate sales forecasts as required.
  • Follow up all sales opportunities within the agreed target times and update the CRM system in a timely manner accordingly.
  • Attend marketing events such as seminars, exhibitions, user meetings etc to help look after attendees or help with on stand activities.
  • Attend and contribute constructively to sales meetings.
  • Engage with clients to ensure Contract renewals.
  • Engage with clients to assist with debt recovery.
  • Produce high quality, technically and commercially sound quotations / proposals, adhering to company procedures and standards.
  • Manage the sales process from initial opportunity through to the securing of the client purchase order, completing all commercial and contractual documentation and monitor the implementation to ensure successful service delivery.
  • As reasonably requested by the project manager engage with the client during the implementation to ensure that sufficient services are sold, or additional services sold if needed.
  • As reasonably requested by the support manager engage with the client to assist in any problem resolution.
  • At all times respond to a client's requests in a courteous and timely manner.
  • To carry out additional duties as may occur from time to time as instructed and agreed by the Sales Director.
  • Represent NDBS in a professional and positive manner at all times.
  • Bring to the attention of the Sales Manager/Director any suggestions, ideas or information that will improve NDBS' performance and / or benefit its clients.
Salary and Benefits

The estimated salary range for this position is £60,000 - £80,000 per annum, depending on experience.

We offer a comprehensive benefits package, including:

  • A generous holiday allowance, allowing you to recharge and pursue your personal interests.
  • 'Free Fridays', granting you an additional day off each month, providing more flexibility and work-life balance.
  • Group Life Assurance, ensuring financial protection for you and your loved ones.
  • An employer pension contribution at a competitive rate of 5%, helping you secure your future.
  • Income Protection, safeguarding your income in the event of unexpected circumstances.
  • Private Medical Insurance, prioritising your health and well-being.
  • Essential tools for success, including a laptop and mobile phone for both business and personal use.
  • Cycle to work scheme, promoting active commuting and supporting your well-being.
  • Electric Car Leasing scheme, contributing to a greener future while enjoying eco-friendly transportation options.
Required Skills and Qualifications

This role requires:

  • Previous experience in Business Solutions such as ERP, FMS, CRM or EPM would be desirable.
  • Ability to demonstrate business benefit of a technical solution.
  • Understanding of financial, ERP and business management solutions would be desirable.
  • Demonstrable in-depth understanding of sales processes and selling/support strategies.
  • Desire to succeed and win.
  • Proven track record in sales.
  • Articulate in speech and conversation.
  • Persuasive, persistent yet friendly and personable.
  • Dynamic, confident self-starter.
  • Desire to be part of a winning team.

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