Insurance Business Solutions Specialist
5 days ago
Sequel Business Solutions Ltd is a leading provider of software to the global insurance industry. With over 25 years of experience, we have established a strong reputation for delivering high-quality solutions to our clients.
About the RoleWe are seeking an experienced Insurance Business Solutions Specialist to join our team in London. This is a fantastic opportunity to work with a market leader in the provision of software to the global insurance industry.
The successful candidate will be responsible for providing exceptional support services to our clients, adhering to ITIL v3 framework of Service Transition, Service Operations and Continuous Service Improvement.
- Collect information relating to client requirements pertaining to incidents and service requests through IT Service Management tooling.
- Elevate and engage with Technical Support, development and service delivery management teams as required.
- Demonstrate a strong knowledge of business processes and associated products which we sell to help clients deliver their business processes.
- Enhance product knowledge and help centre articles to support both business and technical understanding.
- Prioritise issues according to business impact and workload, and escalate within the Business Support team as needed.
- Manage time optimally to ensure contract service level agreements and client expectations are managed and met.
- Attend regular client meetings and engage with key stakeholders in projects and client support teams.
- Be capable of providing basic levels of training as needed internally and externally.
- Visit client offices, and work remotely alongside clients as needed according to demands and any upgrades/periods of increased risk.
- Participate in Service transition, ensuring readiness for projects moving to BAU.
- Ensure that any risks are raised with senior management or via standard process.
- Ensure that client's data is secure and properly managed.
- A significant experience of commercial and contractual engagement, including relationship management.
- Able to manage the initial negotiation and renewal of contractual agreements without support.
- Self-sufficient in the management of all sized client relationships.
- An understanding and experience of the software delivery lifecycle, with experience in one or more functional roles.
- Experience of the configuration and usage of Salesforce to manage client relationships and pipeline.
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