Business Operations Executive
2 days ago
Business Operations Executive - Randstad Enterprise
Location: Northampton (Hybrid)
Salary: £28,000-£30,000 per annum (dependent on experience)
This Business Operations Executive position is an exciting opportunity to join our team in Northampton. As a vital member of the Sales Support team, you will provide exceptional support to the Sales teams, driving business growth and customer satisfaction.
Key Responsibilities:
- Develop and maintain relationships with Account Development Managers and Corporate Sales Managers.
- Manage customer operational issues / requests for information / MI – taking ownership and ensuring delivery.
- Monitor level of customer service and satisfaction based on CSAT and the client's internal satisfaction surveys.
- Liaise with representatives from other internal teams to provide expertise in their area.
- Produce reports of various nature and from various sources on the activity of Professional Services, to provide business intelligence to management and visibility to other teams.
- Support mid-size implementations with Corporate Sales Manager.
- Identify and recommend appropriate actions to resolve any issues that have the potential to stall implementation.
- Work with New Business managers within the Corporate Sales teams to manage all operational aspects, engagements and processes within the implementation process.
- Support the wider Enablement teams on achieving the best results for key objectives.
- Liaise with team members and other colleagues to obtain data for reports.
- Ensure compliance with regulatory requirements.
Essential Skills:
- Strong Communication Skills
- Prioritisation Skills
- Relationship Building Skills
- Customer Service/Sales Skills
- Basic IT/PC Knowledge
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