Business Operations Executive

2 days ago


Northampton, Northamptonshire, United Kingdom Randstad Enterprise Full time
About the Role

Business Operations Executive - Randstad Enterprise

Location: Northampton (Hybrid)

Salary: £28,000-£30,000 per annum (dependent on experience)

This Business Operations Executive position is an exciting opportunity to join our team in Northampton. As a vital member of the Sales Support team, you will provide exceptional support to the Sales teams, driving business growth and customer satisfaction.

Key Responsibilities:

  • Develop and maintain relationships with Account Development Managers and Corporate Sales Managers.
  • Manage customer operational issues / requests for information / MI – taking ownership and ensuring delivery.
  • Monitor level of customer service and satisfaction based on CSAT and the client's internal satisfaction surveys.
  • Liaise with representatives from other internal teams to provide expertise in their area.
  • Produce reports of various nature and from various sources on the activity of Professional Services, to provide business intelligence to management and visibility to other teams.
  • Support mid-size implementations with Corporate Sales Manager.
  • Identify and recommend appropriate actions to resolve any issues that have the potential to stall implementation.
  • Work with New Business managers within the Corporate Sales teams to manage all operational aspects, engagements and processes within the implementation process.
  • Support the wider Enablement teams on achieving the best results for key objectives.
  • Liaise with team members and other colleagues to obtain data for reports.
  • Ensure compliance with regulatory requirements.

Essential Skills:

  • Strong Communication Skills
  • Prioritisation Skills
  • Relationship Building Skills
  • Customer Service/Sales Skills
  • Basic IT/PC Knowledge


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