Customer Support Expert
1 week ago
We are seeking a highly skilled Customer Support Expert to join our team at Nurtur Ltd.
The ideal candidate will be responsible for providing exceptional customer service, resolving technical issues, and driving customer satisfaction.
This is a fantastic opportunity for someone who is passionate about delivering outstanding support and is committed to continuous improvement.
Key Responsibilities- Provide timely and effective resolution of customer queries via phone, email, and live chat
- Work closely with internal teams to ensure seamless customer experience
- Identify and escalate complex issues to senior team members
- Develop and maintain in-depth knowledge of our software products and services
- Collaborate with colleagues to improve processes and procedures
- Maintain accurate records of customer interactions and feedback
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical abilities
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Proven track record of delivering excellent customer service
- Familiarity with SQL and Azure data storage is an asset
Salary: £28,000 - £32,000 per annum
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