Technical Support Expert

6 days ago


Derby, Derby, United Kingdom Getinge Full time
Technical Support Specialist - ACT

Derby, GB

Remote Work: Field

A Passion for Excellence

We are seeking a skilled Technical Support Specialist to contribute to our UKI Service department. This role offers the opportunity to make a meaningful difference by providing efficient, timely, and accurate technical support to customers and internal teams, ultimately enhancing product performance, customer satisfaction, and operational effectiveness.

  1. Deliver first-line technical support to customers, Sales, and service teams.
  2. Manage and distribute all technical updates and field actions for products in the ACT & SWP division.
  3. Build strong relationships with Business Analysts to ensure up-to-date technical support.
  4. Collaborate with the Technical Training and Development Manager to deliver customer training courses as required.

Training and Development

  1. Provide OEM training to internal staff and external customers where applicable.
  2. Work with the Technical Training Manager to ensure training is up-to-date and compliant with ERP (SAP) input.
  3. Manage and maintain technical data in SAP – check sheets and SSRPs, etc.
  4. Use data in SAP to trend faults and spare parts usage and report to senior managers with useful reports (unreliable parts, engineer concerns, etc.).

Compensation and Benefits

This hybrid job role comes with a competitive salary of approximately £45,000 - £55,000 per annum, depending on experience. Additional benefits include private healthcare, shopping discounts through Perkbox, and an Employee Assistance Programme. A suitable workspace that meets HSE regulations and an adequate internet connection speed are also provided.

About Getinge

Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. Our offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life science. We employ over 12,000 people worldwide and sell our products in more than 135 countries.



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