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Facilities Coordinator

2 months ago

London, Greater London, United Kingdom Publicis Groupe UK Full time
Job Title: Facilities and Helpdesk Co-ordinator

Publicis Groupe UK is a leading advertising agency holding company, providing marketing, communications, and digital transformation services globally. Our Shared Services Platform, Re:Sources, supports a network of prestigious agencies across 63+ markets, with a team of 5,000+ professionals.

Job Summary

We are seeking a skilled Facilities and Helpdesk Co-ordinator to join our team in London. The successful candidate will be responsible for ensuring the smooth operation of our facilities and helpdesk services, providing exceptional support to our teams and stakeholders.

Key Responsibilities
  • Manage and maintain the helpdesk services, responding to requests from our London offices.
  • Calendarize helpdesk job requests in Outlook and Service Now to ensure timely delivery.
  • Manage and maintain Service Now for Facilities/Property, ensuring no SLA breaches.
  • Assist FM with creating Publicis demise access passes for lost passes, new starters, and temporary access passes.
  • Maintain, own, and update the Groupe helpdesk manual.
  • Work within other facilities' service lines when required.
  • Carry out reasonable management requests.
  • Work reasonable amounts of overtime with notice.
  • Ensure health and safety compliance with policies, systems, and procedures.
  • Ensure information security compliance with Groupe ISO 27001 certification.
Requirements
  • Previous experience in Corporate Service Reception or Hotel Reception (6 months minimum).
  • Microsoft Teams application/systems.
  • Self-motivated and able to think 'outside of the box' in order to deliver a 'best in class' service.
  • A positive approach to learning in role and identifying own training needs as appropriate.
  • Dealing with complaints whilst maintaining a professional outlook and positive attitude.
  • Committed to 'getting' the job done without compromising service levels and professionalism.
Additional Information

Publicis Groupe UK is committed to creating an inclusive and diverse workforce. We are an equal opportunities employer and welcome applications from all qualified candidates. We are happy to discuss reasonable adjustments for candidates with disabilities in our application process and once in post.