Customer Service Team Lead

3 weeks ago


London, Greater London, United Kingdom Insight Select Full time

About the Role

We are seeking a highly skilled and experienced Customer Service Team Lead to join Insight Select in London. As a key member of our team, you will be responsible for ensuring exceptional customer service is delivered at all times, while also being able to thrive in a dynamic and fast-paced environment.

Key Responsibilities

  • Deliver customer service in a front-of-house capacity, alongside handling calls from the switchboard and ensuring they are logged.
  • Establish and maintain strong customer and visitor relationships.
  • Communicate effectively with customers, suppliers, colleagues, and visitors in a clear and concise manner to ensure agreed service levels are met.
  • Ensure all areas of the building are well-stocked and maintained, with meeting rooms and common areas being fit for purpose.
  • Confidently show new customers and visitors around the office.
  • Provide high levels of customer service at all times, with a strong "can-do" attitude.
  • Assist the Centre Manager with various duties, including stock levels and training.
  • Build strong relationships with clients and ensure they are satisfied with their office space.
  • Manage a small team and work closely with the Customer Service Manager to provide support.

Requirements

  • 2-3 years of experience in a similar client-facing and customer service-based role, ideally in a serviced office or similar environment.
  • Strong communication skills, both written and verbal.
  • Able to build strong and positive relationships.
  • Excellent telephone manner.
  • Positive and approachable attitude.
  • Strong Microsoft package skills.

What We Offer

  • Salary of up to £35,000.
  • 25 days of holiday.
  • The opportunity to work with an ever-growing business, with many different career opportunities.
  • Employee discounts, including free eye tests.
  • Birthday off and wellbeing days.


  • London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionThe Customer Service Resource Coordinator plays a crucial role in managing the Field Service Engineers' resource diary. This position requires excellent customer relations skills, commercial acumen, and the ability to develop and sustain relationships with key stakeholders.Key ResponsibilitiesManage the Field Service Engineers' resource diary...


  • London, Greater London, United Kingdom Harry's Team Member Full time

    Job OverviewHiring for a Restaurant Supervisor at Harry's, an upscale dining establishment offering authentic Italian cuisine in a warm and inviting atmosphere.About the RoleSupporting the seamless operation of the restaurant by providing exceptional service, maintaining high standards, and ensuring guest satisfaction. Collaborate with the kitchen team to...


  • London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    As a Technical Customer Support Team Lead at ACCS - ARES Customer Care Solutions GmbH, you will be responsible for overseeing the efficient management of your assigned support team and ensuring the overall management of the support queue aligns with other team managers.The Technical Customer Support Team Lead reports to the regional Director of Global...


  • London, Greater London, United Kingdom Attewell Ltd Full time

    Aerospace Customer Relationship ManagerAttewell Ltd is a dynamic and fast-growing aerospace manufacturing business based in Hayes, Middlesex. We are seeking a Customer Service Team Lead to report to the Programme Director. This role is responsible for all aspects of customer relationship management for a group of our customer base, including customer...


  • London, Greater London, United Kingdom Chip Full time

    OverviewWe are Chip, a leading fintech company dedicated to helping our generation build wealth. Our mission is to provide innovative solutions for saving and investing, making financial planning effortless and enjoyable.About the RoleWe are seeking an exceptional Customer Service Team Lead to join our team in this exciting opportunity. As a key member of...


  • London, Greater London, United Kingdom Harrison Scott Associates Full time

    We are seeking a highly skilled Customer Service Team Lead to join our client, a leading print and communications company. The ideal candidate will have a proven track record of managing customer relationships and a team of Account Managers in a fast-paced environment.The Customer Service Team Lead will be responsible for delivering exceptional customer...


  • London, Greater London, United Kingdom Merchant Quarters General Store Full time

    WANT TO WORK AT A VIBRANT RETAIL ENVIRONMENTAward-winning Merchant Quarters General Store is seeking a Customer Service Team Lead to join our dynamic team!About the Role:We are searching for a Customer Service Team Lead who is passionate about delivering exceptional customer experiences and can lead by example in a fast-paced retail environment.Key...


  • London, Greater London, United Kingdom CORNWALL ELECTRIC Full time

    Job SummaryWe are seeking a skilled Customer Service Team Lead to oversee and manage our customer service team. This role offers a base compensation range of $65,000 - $90,000 per year, depending on factors such as market conditions, internal equity, candidate experience, skills, and qualifications relevant to the role.About UsCornwall Electric is committed...


  • London, Greater London, United Kingdom Adecco UK Full time

    About the RoleWe are seeking a skilled Customer Service Team Lead to join our team at Adecco UK. As a key member of our customer service team, you will be responsible for managing and resolving customer queries, including complaints, delivery, and picking errors. Your primary goal will be to provide exceptional service and value to our customers.Key...


  • London, Greater London, United Kingdom Holiday Inn London-Camden Lock Full time

    We are seeking a highly skilled and experienced Customer Service Team Lead to join our front desk team at Holiday Inn London-Camden Lock. As a leader, you will be responsible for motivating and guiding a team of customer-facing staff to deliver exceptional service to our guests.You will need to have prior experience in a similar role, excellent leadership...


  • London, Greater London, United Kingdom Jadedldn Full time

    We are seeking a highly skilled Customer Service Team Lead to join our team at Jadedldn. The successful candidate will have a proven track record of managing customer service teams in e-commerce environments, with a strong focus on delivering exceptional customer experiences.The ideal candidate will have at least 2-3 years of experience as a Customer Care...


  • London, Greater London, United Kingdom Selco Builders Warehouse Full time

    Customer Service and Operations Team LeadAs a key member of our team, you will provide exceptional customer service and support to our customers.Main Responsibilities:Lead and motivate your team to deliver excellent customer serviceManage keyholding and duty rotasEnsure all customer interactions are handled professionally and efficientlyWhat's in it for...


  • London, Greater London, United Kingdom Permanent Futures Full time

    At Permanent Futures, we are seeking a skilled Customer Service Team Lead to manage the day-to-day operations of our customer service department.The ideal candidate will have a strong understanding of customer service strategies and be able to implement them to align with the company's goals.As a Service Delivery Manager, you will be responsible for managing...


  • London, Greater London, United Kingdom Royal Mail Group Full time

    Job Role OverviewAs a Customer Service Team Lead at Royal Mail Group, you will be responsible for leading a team of front-line colleagues to deliver excellent service at the doorstep. You will work closely with the Delivery team to ensure the smooth running of all deliveries, and partner with Trade Union to drive performance improvement.Key...


  • London, Greater London, United Kingdom Burton Bolton & Rose Recruitment Services Ltd Full time

    Key Responsibilities:Provide exceptional customer service via telephone and email, ensuring timely and effective resolution of customer enquiries.Oversee the handling of major client account orders and delivery schedules, ensuring seamless execution and timely completion.Respond to customer requests for quotations and technical information, providing...


  • London, Greater London, United Kingdom easyJet Full time

    Customer Service Manager RoleThe ideal candidate for this role will be responsible for providing exceptional customer service to our clients. This includes responding to customer inquiries, resolving issues, and providing support through various channels.This is an exciting opportunity to join our customer service team and contribute to the success of...


  • London, Greater London, United Kingdom Chip Full time

    Customer Service Team Lead Job DescriptionWe are seeking an experienced Customer Service Team Lead to join our team at Chip, a leading wealth app provider. In this role, you will be responsible for managing a team of customer support agents, ensuring they deliver high-quality, responsive service to our customers.As a Customer Service Team Lead, you will be...


  • London, Greater London, United Kingdom Nufarm Limited Full time

    At Nufarm Limited, we're dedicated to empowering growers and end-customers to rapidly scale to meet current and emerging demand for generations to come. As a Customer Service Team Lead, you'll play a critical role in achieving this goal by providing an exceptional customer experience.As a key member of our Customer Service team, you'll be responsible for...


  • London, Greater London, United Kingdom Chip Full time

    Key ResponsibilitiesThe successful candidate will be responsible for leading and managing a team of Complaints Specialists in a fast-paced customer service environment. They will ensure that all members of the team are working efficiently and effectively to deliver high-quality service to customers.Core DutiesManage and motivate a team of Complaints...


  • London, Greater London, United Kingdom Mr Clutch Autocentres Full time

    As a highly successful Autocentre Manager, you will be responsible for leading our team to deliver exceptional customer service and drive sales growth at Mr Clutch Autocentres.The ideal candidate will have a minimum of two years relevant experience in a similar role, with excellent communication and leadership skills. In return, we offer a competitive salary...