Sales and Service Manager

4 days ago


London, Greater London, United Kingdom Maplecrest Ford Lincoln of Union Full time

About Us:

Maplecrest Ford Lincoln of Union has been a family-owned business since 1963. We strive to deliver exceptional consumer experiences and excel in performance. Our commitment to excellence has earned us numerous awards, including 20 Ford Motor Company Presidents Awards.

Job Description:

We are seeking an accomplished Sales and Service Manager to lead our Business Development Center (BDC). As a key member of our team, you will develop and implement strategies to drive sales and service efforts. You will oversee a team of customer service representatives and work closely with the Internet Sales Director to achieve high CSI scores.

Responsibilities:

  • Develop and manage internet and business development processes
  • Lead a team of customer service representatives
  • Design and execute new hire and interview processes for BDC reps/appointment coordinators
  • Foster engagement among staff and potential clients
  • Collaborate with the Internet Sales Director to drive business results

Benefits:

  • Competitive salary: estimated $50,000 - $70,000 per year
  • Paid training and professional development opportunities
  • Comprehensive benefits package
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