Part-Time Hotel Call Center Agent

6 days ago


Dover, Kent, United Kingdom Bally's Corporation Full time

**Job Overview:**

We are seeking a skilled Reservation Specialist to join our team at Bally's Dover. This is a part-time position, requiring a strong focus on customer service and communication.

Responsibilities:

  • Process hotel room reservations, ensuring timely and efficient delivery of services.
  • Communicate effectively with guests, responding to inquiries and resolving issues in a professional manner.
  • Collaborate with colleagues to achieve sales targets and drive revenue growth.
  • Analyze customer data to identify trends and opportunities for improvement.

Requirements:

  • High school diploma, GED, or equivalent work experience required, prior call center or customer service experience preferred.
  • Excellent written and oral English communication skills, telephone etiquette, and conflict resolution skills.
  • Prior experience working in a fast-paced environment, ability to multitask and handle multiple priorities simultaneously.

Working Conditions:

  • Varying shift schedule availability, with some evening and weekend shifts.
  • Professional appearance and attire expected, including uniform and name tag.
  • Opportunity to work well with fellow employees, contributing to a positive and inclusive work environment.

About Bally's Corporation:

Bally's Corporation is a leading gaming company, operating casinos and hotels across the United States. We value our commitment to excellence, customer satisfaction, and employee development, driving success in everything we do.

**Estimated Salary:** $15 per hour, calculated based on location and industry standards.


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