Hotel Guest Liaison

3 days ago


Dover, Kent, United Kingdom Bally's Corporation Full time
Job Title: Hotel Guest Liaison

About Bally's Corporation:

Bally's Corporation is a leading global casino-entertainment company with an extensive presence across the United States. Our diversified portfolio includes 15 casinos across 10 states, a golf course in New York, and a horse racetrack in Colorado. We also own Bally's Interactive International, a prominent interactive gaming operator, and Bally Bet, a cutting-edge sports betting platform.

With over 10,600 employees, our operations encompass approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Upon completion of the announced merger, we will expand our portfolio to include four additional casinos across three states, adding nearly 1,000 employees and thousands of gaming devices.

The Role: Casino Host

Responsibilities:

  • Welcomes guests, provides exceptional customer service, encourages guests to enroll in the Capital Club.
  • Develops relationships with VIP casino guests to ensure incremental visits.
  • Coordinates complimentaries, special services, and hospitality for identified guests.
  • Oversees, solicits, and identifies new gaming guests for the players' club program.
  • Meets and greets players on the casino floor, at special events, and promotions.
  • Responsible for the retention of existing guests.
  • Arranges for special services related to top-tier players.
  • Answers all inquiries concerning the club and explains club benefits.
  • Participates in various promotional programs and activities as required.
  • Promotes the use of the club cards by approaching customers on the casino floor who are not currently using the card.
  • Maintains familiarity with the related computer systems.
  • Attends marketing functions as appropriate.
  • Greets jackpot winners and offers publicity.
  • Interacts with the Marketing Department in hosting special events for identified guests.
  • Works safely, following all established safety rules and regulations.
  • Communicates effectively with co-workers, supervisors, and guests.
  • Follows all relevant policies and procedures.
  • Performs other duties as assigned.

Estimated Salary: $55,000 - $65,000 per year based on experience.

Requirements:

  • High School diploma or equivalent work experience required.
  • Must possess good communication skills.
  • Must be able to report to work on time as scheduled.
  • Must be able to work weekends, holidays, and nights as needed.
  • Must be able to successfully pass a background check and receive a license from the DE Lottery.
  • Must present an overall professional appearance and report to work in appropriate attire.
  • Must be able to read and write English fluently.
  • Possesses well-developed interpersonal skills and the ability to set and achieve high standards of performance.

Benefits:

  • Competitive salary with annual performance reviews.
  • Comprehensive health coverage plan that includes medical, dental, and vision.
  • 401(K) Company Match.
  • Access to Perks and Childcare discounts.


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