Service Manager

2 weeks ago


Chatham, Kent, United Kingdom Complete Security Recruitment Full time £55,000
Job Title: Service Manager

We are seeking a highly skilled Service Manager to join our team at Complete Security Recruitment. As a Service Manager, you will be responsible for the leadership and growth of our Service division, ensuring the delivery of high-quality services to our clients and staff.

Key Responsibilities:

  • Manage all service, small works, and fault works within the Service division.
  • Organise tasks to support business objectives in a fast-paced environment.
  • Manage timesheets, call-out rota, and overtime.
  • Ensure engineer and office critical stock levels are adequate.
  • Ensure all sites have detailed asset data within our CRM and is kept up to date.
  • Develop, implement, and review operational policies and procedures.
  • Set the strategic direction for the department and build systems that encourage growth and improvements.
  • Review and approve operational invoices.
  • Support credit control and financial escalations.
  • Support HR duties for the company.
  • Provide operational and financial reports.
  • Ensure compliance with governing bodies and H&S regulations.

About the Company:

Our client has over 30 years of collective industry experience in Fire, Life Safety, and Security Systems. We cover the Design, Installation, Commissioning, and Maintenance of a variety of different manufacturers across a wide range of clients.

About the Role:

The Service Manager is a vital part of the senior management team, responsible for the leadership and growth of the Service division. This role requires an individual who is flexible across all areas and who can demonstrate high standards of professionalism and detail in the delivery of high-quality services to our clients and staff.


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