Service Operations Manager

4 weeks ago

Chatham, Kent, United Kingdom Complete Security Recruitment Full time
Job Overview

We are seeking a highly skilled Service Manager to lead our Fire and Security Division. As a key member of our senior management team, you will be responsible for the leadership and growth of the Service division.

The ideal candidate will have a strong technical understanding of Fire and Security systems, with at least 5 years of experience in a management or project management role. You will be responsible for managing all service, small works, and fault works within the division, as well as developing and implementing operational policies and procedures.

Key Responsibilities:

  • Manage and organise tasks required within a fast-paced environment to support the overall business objectives.
  • Manage timesheets, call out rota, and overtime.
  • Manage engineer and office critical stock levels.
  • Ensure all sites have detailed asset data within our CRM and is kept up to date.
  • Manage the growth of the service division, ensuring that the team is vibrant, technically able, and fulfilled in their role.
  • Develop, implement, and review operational policies and procedures.
  • Set the strategic direction for the department and build systems that encourage growth and improvements.
  • Review and approve operational invoices.
  • Support credit control and financial escalations.
  • Support with HR duties for the company.
  • Provide operational and financial reports.
  • Ensure compliance with governing bodies (NSI etc) and H&S regulations. Complete the required office and engineer audits.
  • Continuous review of operations to ensure the company is working as efficiently as possible.
  • Complete financial review of staffing roles and investigate if we can make the lives of staff and operations easier with further lower cost employment including VAs.
  • Continuous review of client and staff feedback to ensure we are in line with market conditions and creating a company who people want to work for and with.
  • Undertake training and development to further your skills, knowledge, and experience in higher management and directorship.

About the Role:

Our client has over 30 years of collective industry experience in Fire, Life Safety, and Security Systems. We cover the Design, Installation, Commissioning, and Maintenance in a variety of different manufactures across a wide range of clients. We provide our customers with the highest level of workmanship and adhere to industry best practices and NSI (NACOSS) and BAFE standards.

We take pride in our reputation for professionalism and transparency, and we strive to maintain the highest standards in everything we do. We also have a focus on staff wellbeing and growth, constantly gaining feedback from staff to ensure we are providing a positive place to work.

What We Offer:

  • Company Car scheme (£500pcm), Fuel card, company credit card.
  • 25 days + bank holiday per year.
  • 2 wellbeing days (x1 to be taken per 6 months)
  • Birthday day off.
  • Buy/Sell holiday scheme.
  • Company Pension
  • App Based Global benefits and rewards platform.
  • Personal Healthcare insurance.
  • Ongoing career training plan.
  • Working hours: 08:30 – 17:00 (flexibility required.)

Requirements:

  • Technical understanding of both Fire and Security systems.
  • At least 5 years in a management, project management or similar role.
  • Extensive experience in rolling out operational policies and processes in combination with the ability to create definite plans and the dedication to deliver them to accomplish goals and realised outcomes.
  • Excellent critical thinking and problem-solving skills.
  • Communication and networking skills.
  • People-person, who takes pride in providing good service.
  • Good leadership qualities with the ability to provide direction.
  • Experienced with data analysis supported by excellent planning and organisational skills.
  • Resilient with evidence of being able to work under pressure.
  • Influencing and developing team members
  • Highly organised and skilled with time management
  • High level of personal integrity, professionalism, and work ethic
  • Strong project management, planning abilities and decision-making skills
  • Experience protecting company classified and sensitive information with confidentiality.
  • Valid UK Driving licence.

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