Healthcare Customer Liaison Officer
3 days ago
As a Healthcare Customer Liaison Officer at Ashtons Hospital Pharmacy Services Limited, you will play a critical role in building strong relationships with our customers and stakeholders.
We are seeking an experienced individual to join our team and take on the responsibilities of this challenging yet rewarding role. You will be responsible for receiving inbound contacts in relation to the Ashtons Liveview system, gathering sufficient information to resolve issues at first point of contact, and escalating unresolved matters to the appropriate Ashtons team where necessary.
Your duties will include tracking all unresolved issues and queries, keeping the customer informed at every stage, and collaborating with our IT, Prescription Services, and Dispensary Services teams to ensure seamless service delivery. You will also be expected to adhere to our company's Standard Operating Procedures, observing GPhC principles and standards, and using systems and technology effectively.
Key Accountabilities:- Receiving inbound contacts in relation to the Ashtons Liveview system and resolving issues efficiently.
- Tracking and escalating unresolved issues and queries to the appropriate Ashtons team.
- Collaborating with our IT, Prescription Services, and Dispensary Services teams to ensure seamless service delivery.
- A competitive salary of approximately £22,000 - £27,000 per annum, depending on experience.
- The opportunity to work in a dynamic and supportive environment with a talented team.
- Ongoing training and development opportunities to enhance your skills and career prospects.
If you have excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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