Customer Service and Beauty Industry Liaison
2 weeks ago
We are seeking a highly skilled Customer Service Specialist to join our team at The GelBottle Inc. in Brighton.
The successful candidate will be responsible for providing exceptional customer service, responding to inquiries via phone, email, and live chat, and conducting outbound sales calls to promote products and services.
This is a hybrid position requiring 3 days of work per week at our Brighton HQ, with opportunities for remote work. We offer a competitive salary range of £25,000 - £30,000 per annum, depending on experience.
Job Description:
- Respond to customer enquiries in a timely and professional manner.
- Conduct outbound sales calls to prospective and existing customers.
- Provide accurate information about products, services, and policies.
- Resolve customer issues and complaints efficiently.
- Report common issues and trends to the management team.
- Work closely with sales, marketing, and technical teams to ensure cohesive customer service.
- Develop and maintain strong relationships with customers.
Required Skills and Qualifications:
- Experience working in a call centre environment.
- Omnichannel communication skills (telephone, email, live chat, WhatsApp, Instagram).
- Excellent written English and polite attitude.
- Ability to build rapport and generate buy-in with stakeholders.
- Previous experience working in both inbound and outbound call environments.
Benefits:
- Holiday purchase scheme (5 days).
- Healthcare cash plan.
- Discount on Peac products.
- Regular funded company events.
- Season ticket loan.
What We Offer:
We pride ourselves on being a close-knit and supportive culture where teamwork and fun go hand in hand. We truly value every team member's contributions and offer a range of rewards and recognition to celebrate your achievements.
Why Choose Us:
We are driven by passion and dedication to become a leader in our industry. Our founder-led approach fosters a collaborative environment where innovation and creativity thrive.
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