Residential Concierge and Support Manager
1 week ago
We are Sanctuary Group, a leading provider of housing, care, and support services across England. Our mission is to deliver exceptional outcomes for our residents, staff, and partners, while promoting a culture of inclusivity and respect.
The Role:We are seeking a Night Concierge to join our residential team at our Homelessness Service in Costessey. As a key member of our team, you will play a vital role in ensuring the smooth operation of our services and providing exceptional support to our residents.
Key Responsibilities:- Provide exceptional customer service, responding promptly to queries and concerns from residents, staff, and visitors.
- Develop strong relationships with residents, helping them to build confidence and independence.
- Manage emergency situations effectively, prioritizing the safety and well-being of all individuals involved.
- Participate in social activities and events to promote a sense of community among residents.
- Conduct regular fire safety checks and maintain a secure environment.
- Update resident records accurately and efficiently, using IT systems to manage data and information.
- Experience working in a care or support setting, preferably with vulnerable adults or young people.
- Ability to work independently, making sound judgments and decisions in high-pressure situations.
- Strong communication and interpersonal skills, with a focus on building positive relationships.
- Valid driving license and access to a vehicle, with a willingness to travel between locations.
- A competitive salary of £11.61 per hour, paid on a weekly basis.
- A comprehensive benefits package, including 25 days' annual leave (pro rata), pension scheme, and access to online discounts.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A supportive and inclusive work environment, committed to promoting diversity and equality.
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