Residential Concierge and Support Manager

1 week ago


Costessey, Norfolk, United Kingdom Sanctuary Group Full time
About Us:

We are Sanctuary Group, a leading provider of housing, care, and support services across England. Our mission is to deliver exceptional outcomes for our residents, staff, and partners, while promoting a culture of inclusivity and respect.

The Role:

We are seeking a Night Concierge to join our residential team at our Homelessness Service in Costessey. As a key member of our team, you will play a vital role in ensuring the smooth operation of our services and providing exceptional support to our residents.

Key Responsibilities:
  • Provide exceptional customer service, responding promptly to queries and concerns from residents, staff, and visitors.
  • Develop strong relationships with residents, helping them to build confidence and independence.
  • Manage emergency situations effectively, prioritizing the safety and well-being of all individuals involved.
  • Participate in social activities and events to promote a sense of community among residents.
  • Conduct regular fire safety checks and maintain a secure environment.
  • Update resident records accurately and efficiently, using IT systems to manage data and information.
Requirements:
  • Experience working in a care or support setting, preferably with vulnerable adults or young people.
  • Ability to work independently, making sound judgments and decisions in high-pressure situations.
  • Strong communication and interpersonal skills, with a focus on building positive relationships.
  • Valid driving license and access to a vehicle, with a willingness to travel between locations.
What We Offer:
  • A competitive salary of £11.61 per hour, paid on a weekly basis.
  • A comprehensive benefits package, including 25 days' annual leave (pro rata), pension scheme, and access to online discounts.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A supportive and inclusive work environment, committed to promoting diversity and equality.

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