Technical Support Specialist

4 weeks ago


Kingston upon Thames, Greater London, United Kingdom HGS Full time

Job Description

HGS is seeking a skilled IT professional to handle inbound and outbound technical customer calls for voice, internet, and data installation and connections.

As a Technical Support Advocate, you will cater to the needs of clients and customers in a 24/7 work environment, providing voice technical help desk services to new and existing customers for a wide range of technical requests, queries, and/or complaints.

Key Responsibilities:

  • Provide technical assistance to customers via phone, email, or chat
  • Analyse, troubleshoot, and resolve technical issues for customers of voice, internet, or data installation and connections
  • Research and provide information to answer customer inquiries

About HGS:

HGS is a leading business process outsourcing company that provides customer service and technical support solutions to various industries.



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