Technical Support Specialist
4 weeks ago
Job Description
HGS is seeking a skilled IT professional to handle inbound and outbound technical customer calls for voice, internet, and data installation and connections.
As a Technical Support Advocate, you will cater to the needs of clients and customers in a 24/7 work environment, providing voice technical help desk services to new and existing customers for a wide range of technical requests, queries, and/or complaints.
Key Responsibilities:
- Provide technical assistance to customers via phone, email, or chat
- Analyse, troubleshoot, and resolve technical issues for customers of voice, internet, or data installation and connections
- Research and provide information to answer customer inquiries
About HGS:
HGS is a leading business process outsourcing company that provides customer service and technical support solutions to various industries.
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