Director of Quality and Operations

4 days ago

Cambridge, Cambridgeshire, United Kingdom Marshall of Cambridge Full time
Job Title: Director of Quality and Operations

Marshall of Cambridge is seeking a highly skilled and experienced Director of Quality and Operations to join our team. As a key member of our organization, you will be responsible for delivering the Quality strategy for all Marshall activities across differing Business Lines, focused primarily on product conformance and service delivery, while ensuring adherence to best practice protocols, regulation, and compliance, locally and internationally.

Key Responsibilities:
  • Develop and implement the Quality strategy and systems in compliance with all regulatory requirements instituted by local and international authorities.
  • Support the environmental management system to minimize environmental impact and comply with relevant regulations.
  • Plan and conduct quality inspections and assessments to monitor compliance with quality standards and identify corrections and areas for improvement.
  • Independently oversee quality control procedures for manufacturing and assembly processes to ensure customer quality and design requirements are met.
  • Lead investigations and root cause analysis for identified non-conformances, setting and implementing timely corrective actions.
  • Embed a culture of quality into the organization through providing training and guidance to employees on quality standards, processes, and regulations.
  • Work with the Supply Chain team to develop product quality improvements throughout the supply chain.
  • Establish and maintain effective collaboration with the appropriate Marshall teams to support the Quality aspects of programme bids and product development.
  • Support Business Line delivery performance by establishing and improving 'right first time' KPIs.
  • Delivery of bid and project Quality requirements.
  • Improve Customer performance, demonstrated by KPI improvement, through the application of a consistent approach to Quality.
  • Proactively support the reduction of incidents and customer complaints.
  • Provide relevant, accurate data, metrics, and reports on performance for Quality aspects, analyzing data and developing strategies to improve.
  • Responsible for ensuring all activities, processes, and procedures are carried out to the highest quality and accuracy standards.
  • Act as a Subject Matter Expert (SME) and provide relevant advice and guidance to support development of overall strategic planning.
  • Develop and maintain an appropriate system to identify and manage safety risks within the business and ensure the emergency response system is regularly tested.
  • Comply with all Customer inspection and product release processes.
  • Manage budget and financial planning to ensure all Quality requirements can be met.
  • Ensure recruitment and development of suitably qualified and experienced Quality staff to support the business.
Requirements:
  • Proven experience in the implementation and development of Quality strategies, Management systems, and behavioral-based improvement programs.
  • The ability to review and interpret all elements of product conformance, design requirements, technical drawings, and data.
  • The ability to interpret Customer queries and requirements to help build compliant bids and proposals for new services and products.
Education:
  • An academic degree or equivalent, in a technical discipline, from a university or other higher educational institution recognized by the competent authority or quality-based discipline.
  • Deep knowledge of the area of specialism combined with broad knowledge of the industry and the relevant external environment (legislative, regulatory, best practice standards, etc.).
  • Strong influencing and stakeholder management skills.
  • Experience of developing internal relationships at a senior management level.
  • Ability to maintain a strong connection between the professional service area and the business environment.
  • Significant people management experience with experience of leading a multi-disciplined workforce.
  • Proven financial management skills and strong commercial acumen.
Experience:
  • Quality strategies, methodologies & tools: Significant experience in developing and implementing world-class aerospace compliant quality assurance strategies, methodologies, tools, and systems.
  • Regulatory Compliance: Legacy of adherence to aerospace quality and safety regulations.
  • Business Management Systems: Skilled at establishing and overseeing quality and safety management procedures across cross-functional teams.
  • Quality Assurance: Proven history of leading investigations into quality incidents to find the root cause, and collaborating with cross-functional teams to implement effective corrective actions and continuous improvements.
  • Quality Control: Legacy of implementing corrective and preventive actions to address quality issues and drive continuous improvement.
About Marshall:

Marshall is an independent, family-owned UK company with a diverse portfolio of businesses and a shared commitment to keeping our customers moving forward. Whether that is supporting global armed forces to deliver mission-critical activities, keeping the UK distribution industry on the road, creating new sustainable communities where people can live and thrive, or developing the next generations of industry talent – we are incredibly proud to have been building extraordinary futures since 1909.

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