Racing Customer Service Representative
3 weeks ago
About the Role:
As a key member of the Arena Racing Company team, you will be responsible for delivering exceptional customer service and ensuring a positive betting experience for our clients. This role requires a high level of interpersonal skills, a personable approach, and excellent time management abilities.
Responsibilities:
- Manage cash transactions accurately and efficiently, adhering to company policies and procedures.
- Gain and maintain a thorough understanding of various betting types and minimum spends.
- Prepare for customer interactions by setting up cash and betting terminals.
- Operate betting terminals effectively, handling cash and electronic transactions securely.
- Clarify bets with customers to ensure accurate placements and resolve any issues promptly.
- Adhere to security procedures, safeguarding cash and transactions.
- Reconcile cash by completing accurate cash reports.
- Verify customer identities to prevent under-age betting and adhere to Challenge 21 policy.
- Work within the guidelines and regulations of the Gambling Commission, prioritizing vulnerable persons and money laundering prevention.
- Provide exceptional customer service, responding to needs and queries in a timely and professional manner.
About You:
- High level of interpersonal skills, with excellent communication and customer service abilities.
- Personable approach, with a focus on building positive relationships with customers.
- Strong time management skills, with the ability to work effectively under pressure.
- Customer service focused, with a commitment to delivering exceptional experiences.
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