Customer Transaction Specialist

5 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arena Racing Company Full time

About the Role:

We are seeking a highly skilled Customer Transaction Specialist to join our team at the Arena Racing Company. This role will involve delivering customer betting transactions in accordance with company policies and procedures as well as Gambling Commission Regulations.

Due to licensing restrictions, all applicants must be aged 18 years or over.

Responsibilities:

  • Gain and maintain an excellent knowledge of various types of bets and minimum spends.
  • Prepare to receive customers by setting up cash and betting terminals.
  • Effective operation of both static terminals and hand-held terminals for table service.
  • Manage cash transactions following correct procedure, taking great care so monies balance.
  • Clarify with customers ensuring correct bets have been placed as bets cannot be rectified after race.
  • Safeguard cash by adhering to security procedures.
  • Reconciling cash by completing cash report.
  • Safeguard transactions by verifying identity to ensure no under 18's are involved in the gambling process. Always be vigilant to Challenge 21 policy and recording findings following company guidelines.
  • Work within the guidelines and regulations of the Gambling Commission with particular attention to vulnerable persons and money laundering.
  • Create a positive impression and be attentive and responsive to customer needs.
  • Work in a timely manner so race time constraints are met and optimal betting time is achieved.

About You:

  • High level of interpersonal skills.
  • Personable
  • Excellent approach towards time management
  • Works well under pressure.
  • Customer service focused (internal and external).


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