Front Desk Receptionist

4 weeks ago

London, Greater London, United Kingdom Imperial London Hotels Full time

Front Office Receptionist

We are seeking an experienced Front Office Receptionist to join our team at Imperial London Hotels. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience from check-in to check-out.

Key Responsibilities:

  • Provide excellent customer service to guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Operate the hotel's PMS system, managing guest reservations, check-ins, and check-outs.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Assist with room assignments, key card distribution, and other front office duties as required.
  • Work collaboratively with the front office team to ensure seamless operations and excellent guest satisfaction.

Requirements:

  • Previous experience in a customer-facing role, preferably in a hotel or hospitality environment.
  • Working knowledge of PMS systems, preferably Opera.
  • Excellent communication and interpersonal skills, with the ability to build rapport with guests and colleagues.
  • Ability to work effectively under pressure, prioritizing tasks and managing multiple responsibilities.
  • Basic math skills and accuracy when handling cash and credit transactions.

Benefits:

  • Holidays (inc. of bank holidays) pro-rota increasing with length of service up to 28 days.
  • Free meals on duty.
  • Uniform & dry-cleaning.
  • Workplace pension scheme.
  • £ Refer a Friend Scheme.
  • Employee recognition.
  • Employee awards.
  • Social events.
  • Interest-free Season Ticket Loan / Travelcard Loan.
  • 10% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability).
  • Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets.
  • Shopping discounts across several high-street brands and online retailers.
  • Sabbatical leave (subject to eligibility).
  • Mental health first aiders support & well-being.
  • Employee Assistance Programme- Supported by Hospitality Action:
    • Career Guidance, Life Coaching & Tenancy Agreements.
    • Legal Assistance & Financial Assistance.
    • Wellbeing Tools e.g. personal counselling, addiction support, digital fitness programmes, nutrition guides and recipes etc.

Career & Development Benefits:

  • Training and development through our Imperial London Hotels Academy.
  • Access to fully funded apprenticeships (subject to eligibility).
  • £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility).
  • Access to Supported Study Scheme (subject to eligibility).
  • Annual Free English Course accredited by UCL Centre for Languages & International Education.
  • Opportunity to explore other roles within Imperial London Hotels after 1 year of service.

Extended Benefits:

  • Technology Scheme (subject to eligibility).
  • Cycle to Work Scheme (subject to eligibility).
  • Workplace Nursery Scheme (subject to eligibility).

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