Service Delivery Manager
2 weeks ago
About the Role:
We are seeking a highly experienced and skilled Service Delivery Manager to join our team at CRA GROUP LIMITED. As a Senior Housing Manager, you will play a key role in developing and implementing strategies, policies, and guidance to deliver a high-quality accommodation pathway service for migrated communities.
Key Responsibilities:
- Lead the team to develop and implement strategies, policies, and guidance to deliver a high-quality accommodation pathway service.
- Provide expert advice and guidance on accommodation for migrated communities across the organisation and wider partnership landscape.
- Oversee the management of the accommodation portfolio, ensuring an appropriate role is maintained and that residents receive the support they need to sustain their accommodation and ensure community cohesion within the local community.
- Develop effective relationships with managers or partners across the wider organisation and external stakeholders.
- Ensure effective and efficient management of resources, including staff, and recommend future resource needs over the short term and medium term.
- Analyse and evaluate complex information and identify innovative solutions to enable CRA GROUP LIMITED to be at the forefront of these linked agendas.
Essential Experience and Qualifications:
- Effective management skills, able to provide direction and leadership, manage and lead change, support individuals and teams, manage budgets, and undertake business planning and performance management.
- Post-graduate/professional qualification in management or the service specialism; or equivalent level of significant experience demonstrating comprehensive application of knowledge in a relevant setting.
- Significant recent and relevant experience in delivering customer-facing services for communities or working within the field of housing/accommodation support or similar discipline.
About Us:
CRA GROUP LIMITED is a leading provider of accommodation services for migrated communities. We are committed to delivering high-quality services that meet the needs of our residents and stakeholders. If you have a passion for delivering excellent services and leading a team to achieve outstanding outcomes, we encourage you to apply for this exciting opportunity.
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