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Service Delivery Manager
2 months ago
We are seeking a highly skilled and experienced Service Manager to join our team at CRA GROUP LIMITED. As a key member of our Refugee, Resettlement and Migration Service, you will play a critical role in developing and implementing strategies to deliver a high-quality accommodation pathway service.
Key Responsibilities- Lead the team to develop and implement strategies, policies, and guidance to deliver a high-quality accommodation pathway service, taking account of stakeholder views, service demands, risks, and rewards, and financial constraints.
- Provide expert advice and guidance on accommodation for migrated communities across the organisation and wider partnership landscape, tackling difficult technical, professional, resource, or people-related problems.
- Oversee the management of the accommodation portfolio, ensuring an appropriate role is maintained and that residents receive the support they need to sustain their accommodation and ensure community cohesion within the local community.
- Maintain links with service providers in the county to ensure the development of relevant provision of specific services for migrated communities.
- Develop effective relationships with managers or partners across the wider organisation and external stakeholders, working with, advising, and influencing key stakeholders, including Members, senior managers, and other key partners.
- Effective management skills, able to provide direction and leadership, manage and lead change, support individuals and teams, manage budgets, and undertake business planning and performance management.
- Post-graduate/professional qualification in management or the service specialism, or equivalent level of significant experience demonstrating comprehensive application of knowledge in a relevant setting.
- Significant recent and relevant experience in delivering customer-facing services for communities or working within the field of housing/accommodation support or similar discipline.
CRA GROUP LIMITED is a leading provider of services to migrated communities. We are committed to delivering high-quality services that meet the needs of our clients and stakeholders. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
