Service Delivery Manager

1 month ago

Chichester, West Sussex, United Kingdom CRA GROUP LIMITED Full time
Job Summary

We are seeking an experienced professional to join our team as a Service Manager, responsible for developing and implementing strategies to deliver a high-quality accommodation pathway service for migrated communities.

Key Responsibilities
  • Lead the team to develop and implement strategies, policies, and guidance to deliver a high-quality accommodation pathway service, taking into account stakeholder views, service demands, risks, and rewards, and financial constraints.
  • Provide expert advice and guidance on accommodation for migrated communities across the organisation and wider partnership landscape, tackling difficult technical, professional, resource, or people-related problems.
  • Oversee the management of the accommodation portfolio, ensuring an appropriate role is maintained, and residents receive the support they need to sustain their accommodation and ensure community cohesion within the local community.
  • Maintain links with service providers in the county to ensure the development of relevant provision of specific services for migrated communities.
  • Develop effective relationships with managers or partners across the wider organisation and external stakeholders, working with, advising, and influencing key stakeholders, including Members, senior managers, and other key partners.
Requirements
  • Effective management skills, able to provide direction and leadership, manage and lead change, support individuals and teams, manage budgets, and undertake business planning and performance management.
  • Postgraduate/professional qualification in management or the service specialism, or equivalent level of significant experience demonstrating comprehensive application of knowledge in a relevant setting.
  • Significant recent and relevant experience in delivering customer-facing services for communities or working within the field of housing/accommodation support or similar discipline.
Location

This position is located in Chichester.

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