Front Desk Associate

3 weeks ago


Hounslow, Greater London, United Kingdom Accor Full time

Job Title: Reservation Coordinator

Job Summary:

A Reservation Coordinator is required to assist with all incoming reservations, ensuring a smooth and efficient experience for our guests.

Key Responsibilities:

  • Dealing with all incoming reservations
  • Upselling outlets to maximize revenue
  • Cross-checking OTA bookings to ensure accurate information is input in Opera
  • Dealing with room blocks, groups, and tours
  • Maximizing departmental revenue opportunities
  • Preparing reservations to ensure a smooth reception process

Qualifications:

  • Previous experience in a hotel environment
  • Opera Cloud knowledge is essential
  • ResaWeb knowledge is fundamental
  • Previous experience in an Accor hotel is an advantage

Working Hours and Flexibility:

  • Part-time, 16 hours per week
  • Flexibility to work Saturdays and Sundays

Additional Information:

  • Able to handle complex situations and guest queries
  • Working under pressure and dealing with complaints
  • Managing delayed flights and assisting other departments as needed
  • H&S awareness and First Aid certified

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