Front Desk Associate
3 weeks ago
Job Title: Reservation Coordinator
Job Summary:
A Reservation Coordinator is required to assist with all incoming reservations, ensuring a smooth and efficient experience for our guests.
Key Responsibilities:
- Dealing with all incoming reservations
- Upselling outlets to maximize revenue
- Cross-checking OTA bookings to ensure accurate information is input in Opera
- Dealing with room blocks, groups, and tours
- Maximizing departmental revenue opportunities
- Preparing reservations to ensure a smooth reception process
Qualifications:
- Previous experience in a hotel environment
- Opera Cloud knowledge is essential
- ResaWeb knowledge is fundamental
- Previous experience in an Accor hotel is an advantage
Working Hours and Flexibility:
- Part-time, 16 hours per week
- Flexibility to work Saturdays and Sundays
Additional Information:
- Able to handle complex situations and guest queries
- Working under pressure and dealing with complaints
- Managing delayed flights and assisting other departments as needed
- H&S awareness and First Aid certified
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