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Hotel Team Member

1 month ago

Hounslow, Greater London, United Kingdom Hotel Co 51 Full time

About Hotel Co 51:

We are seeking a highly motivated and energetic Front Desk Associate to join our team. As a Front Desk Associate, you will be responsible for providing exceptional customer service, ensuring guests feel welcome and valued.

Key Responsibilities:

  • Guest Experience: Provide exceptional customer service, ensuring guests feel welcome and valued.
  • Front Office Support: Assist with check-in, check-out, and room inventory management.
  • Food & Beverage Service: Contribute to the operation of our food and beverage outlets, ensuring a seamless guest experience.
  • Operational Tasks: Assist with various operational tasks, including cleaning, restocking, taking deliveries, and organizing back-of-house areas.
  • Payment Processing: Handle guest payments and billing transactions accurately.
  • Safety Compliance: Adhere to all food safety, licensing, and health and safety regulations.
  • Teamwork: Collaborate effectively with other team members to achieve common goals.
  • Brand Promotion: Represent the Moxy brand and the Marriott Bonvoy loyalty program.

We're looking for someone with Moxie:

  • You have high energy and a fearless do-it-yourself attitude.
  • You are good with people and enjoy chatting with guests.
  • You are a skilled multi-tasker who can balance hard work with great service.
  • You understand that being relaxed isn't the same as being lazy.
  • You are a clear communicator fluent in English (additional languages are a plus).

Preferable Experience:

  • Knowledge of hotel systems such as Opera and/or Micros.
  • Knowledge of Food Safety & Licensing laws.
  • Minimum 1 year of experience working within a hotel's hospitality department.
  • Experience in hotel reception or bar operations is preferred.

BENEFITS FOR YOU:

  • Health Cash Plan.
  • Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide.
  • Discount on Food & Beverages at Marriott hotels worldwide.
  • Enhanced Maternity/Paternity/Adoption pay.
  • Pension scheme.
  • Twenty eight holidays (annually increasing to max thirty three holidays).
  • Training and development opportunities.
  • Social activities.