Reception and Guest Services Manager

24 hours ago

Hounslow, Greater London, United Kingdom Marriott International Full time

Job Summary

The Front Desk Supervisor is responsible for leading the front desk team to deliver exceptional guest services and maximize revenue. Key responsibilities include supervising staff, managing day-to-day operations, and implementing policies to ensure guest satisfaction and financial performance.

Key Responsibilities


• Lead the front desk team to achieve guest service and revenue goals.


• Supervise staff to ensure efficient check-in and check-out processes.


• Implement policies and procedures to maintain high standards of guest satisfaction.


• Develop and implement strategies to maximize revenue and control property occupancy.


• Collaborate with other departments to ensure seamless guest experience.

Requirements


• High school diploma or equivalent required; 1 year experience in guest services or a related field.


• 2-year degree from an accredited university in hospitality, business administration, or a related field; no work experience required.

Marriott International is an Equal Opportunity Employer

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