Customer Service Representative
1 week ago
At Arne Clo Ltd, we're seeking a skilled Customer Service Advisor to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer experiences through multiple contact channels.
As a Customer Service Advisor, you'll be the first point of contact for our customers, responding to their enquiries, resolving issues, and providing information about our products and services.
Key Responsibilities:
- Respond to customer enquiries via email, live chat, and social media
- Provide product information and resolve customer queries
- Process orders and refunds
- Perform administrative tasks as assigned by the Manager
- Work flexible shifts, including weekends
Requirements:
- Strong organisational skills
- Proficient in MS Office (Outlook, Excel, Word)
- Excellent verbal and written communication skills
- Attention to detail
- Ability to work independently and as part of a team
- Understanding of brand tone and customer engagement
Benefits:
- 32 days' holiday (including Bank Holidays) + your birthday off
- Holidays increasing up to 36 days with service
- Option to buy/sell holidays
- Generous staff discount
- Private healthcare, including dental and optical plans
- Health cash plan from day one
- Life assurance paying 5x annual salary from day one
- Discounted marketplace with money off/cash back from hundreds of places
- Employee Assistant Programme
- Cycle to Work Scheme
- Tech Scheme
Arne Clo Ltd is an equal opportunities employer, committed to diversity and inclusivity. We welcome applications from candidates from all backgrounds.", "lang_code": "en-US"}
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