Customer Service Representative

1 week ago


Birchwood, United Kingdom Arne Clo Ltd Full time
{"title": "Customer Service Advisor", "description": "About the Role

At Arne Clo Ltd, we're seeking a skilled Customer Service Advisor to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer experiences through multiple contact channels.

As a Customer Service Advisor, you'll be the first point of contact for our customers, responding to their enquiries, resolving issues, and providing information about our products and services.

Key Responsibilities:

  • Respond to customer enquiries via email, live chat, and social media
  • Provide product information and resolve customer queries
  • Process orders and refunds
  • Perform administrative tasks as assigned by the Manager
  • Work flexible shifts, including weekends

Requirements:

  • Strong organisational skills
  • Proficient in MS Office (Outlook, Excel, Word)
  • Excellent verbal and written communication skills
  • Attention to detail
  • Ability to work independently and as part of a team
  • Understanding of brand tone and customer engagement

Benefits:

  • 32 days' holiday (including Bank Holidays) + your birthday off
  • Holidays increasing up to 36 days with service
  • Option to buy/sell holidays
  • Generous staff discount
  • Private healthcare, including dental and optical plans
  • Health cash plan from day one
  • Life assurance paying 5x annual salary from day one
  • Discounted marketplace with money off/cash back from hundreds of places
  • Employee Assistant Programme
  • Cycle to Work Scheme
  • Tech Scheme

Arne Clo Ltd is an equal opportunities employer, committed to diversity and inclusivity. We welcome applications from candidates from all backgrounds.", "lang_code": "en-US"}



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