Customer Service Advisor

2 weeks ago


Birchwood, United Kingdom Currys Full time

**Customer Service Advisor**:
**Birchwood**
**Warrington Contact Centre**
**Permanent**
**Full Time**
**Grade 1**
**£21,840 plus bonus paid 4 weekly and benefits**

**Site Based role with a possibility of some Hybrid working**

Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers - online, in-store or in their homes. And it’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.

When you join our insurance team, you are joining a team of individuals that like to push boundaries and offer excellent service to every one of our customers. We offer support for customers that are having issues with their devices. From Cameras to Fridges, Laptops to Microwaves we have got our customers covered. We do this by servicing the insurance that a customer purchases on their item. We walk them through the claims journey and if a repair/replacement is needed we organise this for them.

**As part of this role, you’ll be responsible for**:

- The day to day upkeep of our customers accounts ensuring the information is up to date
- Being a helping hand to our customers, when an unexpected issue arises with their equipment - showing empathy and finding solutions
- Processing claims to ensure our customers get back up and running as soon as possible.
- Acknowledging and logging complaints when required.

**You will need**:

- To place our customers at the heart of every interaction and be the voice of our customer
- Take ownership - when our customers need our help it can be the best time to drive a positive and lasting experience
- To be able to work towards targets, and strive to achieve
- To have excellent time keeping and problem solving skills

**We know our people are the magic ingredient in our success. That’s why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career. They include**:

- Discounts at our Currys stores and on our partner networks
- Life Assurance and Sharesave scheme
- Access to a variety of Wellbeing initiatives including cycle to work and eyecare
- Access to the Aviva Digital GP app, where you can access a GP 24/7

Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role. Training plans are a given, and you’ll have access to additional e-learning resources to really see your career develop in the way you want. We’re building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it.



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