Head of Retail Operations Manager

3 weeks ago


Gloucester, Gloucestershire, United Kingdom ProCook Full time
Unlock Your Potential as Head of Retail Operations at ProCook

Are you a seasoned retail professional looking for a new challenge? Do you have a passion for driving sales and customer satisfaction? We're seeking a highly skilled Head of Retail Operations to join our team at ProCook.

About the Role

As Head of Retail Operations, you'll be responsible for overseeing the operational aspects of our retail channel. This includes ensuring our stores are stocked, prepped, and ready to serve up stellar sales and KPIs. You'll work closely with our Regional Managers and HR team to drive business growth and improve customer experience.

Key Responsibilities
  • Coordinate store openings and refurbishments, liaising with key stakeholders across the business
  • Analyse store trading, product, and process data to provide insights and drive improved KPI performance
  • Coordinate actions across the business to support new and underperforming stores
  • Manage replenishment variables and delivery schedules to maintain optimum stock levels across all stores
  • Oversee visual merchandising and display guidelines to ensure our stores look appetising
  • Collaborate with Category Heads to achieve forecasted sales across all products
  • Act as gatekeeper for store workload requests and oversee internal communications
  • Ensure all retail processes and procedures are up-to-date, efficient, and clearly communicated
  • Oversee retail training in partnership with the HR team
  • Recruit, coach, and develop the retail operations team
Requirements
  • Skilled at interpreting data with strong Excel proficiency
  • Proven experience in managing stock levels across multiple retail locations
  • Track record of delivering projects on time and to budget
  • Clear understanding of retail operations and in-store priorities
  • Commercially astute with ability to translate data into actionable insights
  • Excellent communication skills, both written and verbal
  • Strong leadership abilities with experience in coaching and developing teams
  • Highly organised with the ability to manage multiple priorities in a fast-paced environment
  • Adaptable problem solver with a proactive 'can-do' attitude
What We Offer
  • Salary range: £60,000 - £75,000 (depending on experience)
  • Hybrid working: 3 days in our offices in Gloucester and 2 days from home
  • Flexibility to travel to our stores across the country as needed

We're committed to creating a positive impact on the planet and strive to balance profit with purpose. By joining our team, you'll contribute to our sustainability efforts and help us serve up retail success.



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