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Retail Operations Head
1 month ago
Are you ready to drive retail excellence and lead our operations to new heights? ProCook is seeking a Head of Retail Operations to join our team and contribute to our recipe for success.
Key Responsibilities:- Oversee all operational aspects of our retail channel, ensuring stores are stocked, prepped, and ready to serve up stellar sales and KPIs.
- Coordinate store openings and refurbishments, liaising with key stakeholders across the business.
- Analyse store trading, product, and process data to provide insights and drive improved KPI performance.
- Coordinate actions across the business to support new and underperforming stores, working in partnership with Regional Managers and HR on underperforming individuals.
- Collaborate with Category Heads to achieve forecasted sales across all products.
- Act as gatekeeper for store workload requests and oversee internal communications.
- Ensure all retail processes and procedures are up-to-date, efficient, and clearly communicated.
- Oversee retail training in partnership with the HR team.
- Recruit, coach, and develop the retail operations team.
- Deputise for the Retail Director when needed.
- Skilled at interpreting data with strong Excel proficiency.
- Proven experience in managing stock levels across multiple retail locations.
- Track record of delivering projects on time and to budget.
- Clear understanding of retail operations and in-store priorities.
- Commercially astute with ability to translate data into actionable insights.
- Strong leadership abilities with experience in coaching and developing teams.
- The ProCook Kitchen: £60,000 - £75,000 (depending on experience).
- Hybrid working: Flexibility to travel to our stores across the country as needed.
- Bonus: Earn up to 20% bonus, based on both company and individual performance against key performance indicators (KPIs) and objectives (OKRs).
- Subsidised/Complimentary Food: Enjoy delicious, subsidised meals and snacks to fuel your day, with complimentary treats available too.
- Free Car Park: No need to worry about parking - our free, secure parking facility makes commuting stress-free.
- Enhanced Parental Leave: We support you and your family with enhanced parental leave, ensuring you're well taken care of during life's important moments.
- Generous Staff Discount: Love our products? As a team member, you'll enjoy a generous discount (40%) on all ProCook items, perfect for stocking your kitchen with the best tools.
- Employee Assistance Programme: We're here to support your well-being, with access to professional advice and guidance through our Employee Assistance Programme.
- Friends and Family Referral Scheme: Know someone who'd love ProCook? Take advantage of our referral scheme and earn rewards for bringing great talent into the fold.
