Store Operations Manager

6 days ago


Gloucester, Gloucestershire, United Kingdom B&M Retail Full time

About the Role

We are seeking a highly motivated and experienced Floor Manager to join our store team in Coney Hill, Gloucester. As a key member of the store management team, you will be responsible for leading and inspiring your team to deliver exceptional customer service and store standards.

Key Responsibilities

  • Support the Store Management team in the running of the store by leading and motivating your team to deliver excellent customer service and store standards.
  • Ensure high levels of customer satisfaction through the delivery of excellent customer service and store standards.
  • Support the management of your team and motivate colleagues to increase sales and ensure efficiency.
  • Provide colleagues in the team with the appropriate skills, knowledge and training.
  • Operate and deliver processes that ensure the store meets all legal requirements.
  • Have a strong knowledge and ability to deliver KPI's.

About You

We are looking for an enthusiastic, focused and driven team player with a passion for retail and delivering great service. Ideal candidates will have experience of managing a small to medium sized team in a fast paced retail environment, with strong leadership and organisation skills.

What We Offer

  • Job stability and a clear path for your career progression and internal development.
  • Amazing on the job training.
  • 10% store discount across all B&M & Heron Foods stores, with regular double discount events for you to enjoy.
  • Access to our exclusive colleague benefits portal, including discounts for retailers, hospitality and more.
  • Wellbeing support & guidance through our Employee Assistance Programme.
  • A stable & permanent 40 hour contract.


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