Leasehold Asset Coordinator

2 weeks ago

Liverpool, Liverpool, United Kingdom Riverside Full time
About the Role

We are seeking a highly skilled Leasehold Asset Coordinator to join our team at Riverside. As a key member of our Asset Services team, you will play a crucial role in ensuring the effective delivery of asset services to our managed properties.

Key Responsibilities
  • Provide administrative support to the Leasehold Asset Services Manager in the delivery of asset services, ensuring works are completed to cost, quality, and timescales.
  • Support the development of asset services requirements and delivery plans, ensuring compliance with leasehold legislation and business objectives.
  • Contribute to the preparation of scheme budgets and year-end accounts, providing effective support to the financial planning and forecasting process.
  • Monitor and manage the Day to Day repairs reconciliation spend report, ensuring accurate coding and taking corrective action where necessary.
  • Assist colleagues with budget setting and year-end reconciliation, ensuring invoices are available and accurate.
  • Provide administrative support in relation to Section 20 of the Landlord and Tenant Act 1985, ensuring requirements are understood by stakeholders and factored into delivery plans.
  • Act as a focal point for complaints, First Tier Tribunals, and insurance and legal claims, providing administrative support and liaison with leaseholders and third parties.
  • Support the Leasehold Asset Services Manager in embedding the asset performance framework, monitoring service level agreements and key performance indicators.
  • Provide management information and performance data as required, including supporting the Leasehold Asset Services Manager in the production of ad hoc and cyclical reports.
  • Maintain accurate asset records, using appropriate systems to ensure data integrity and quality.
  • Manage internal and external stakeholders effectively, building constructive working relationships to deliver the Group's/ RHO's Asset Management Strategy and business objectives.
  • Manage enquiries effectively, providing leasehold and asset services advice and expertise, escalating complaints and complex queries via the appropriate channels.
  • Process leaseholder consent to alterations and ensure effective stock transfers, mergers, and acquisitions.
  • Raise purchase orders as required, ensuring goods are receipted, payment is arranged within agreed timescales, and budgets are impacted.
  • Ensure internal business processes are followed in line with the Group's policy, procedures, and statutory requirements.
  • Contribute to the continuous improvement of processes and procedures.
  • Respond flexibly to changes in work priorities and undertake other duties to support the effective operation of the service.
  • Ensure data protection and health and safety requirements are met in accordance with the Group's policy, procedures, and statutory requirements.
Requirements
  • Experience within the building industry, ideally working within the Leasehold Sector.
  • Understanding of statutory leasehold legislation.
  • Experience of managing and co-ordinating insurance and legal claims.
  • Experience of producing management reports.
  • Results-driven with strong analytical skills.
  • Experience of successfully administering large-scale budgets in line with agreed financial protocols.
  • Understanding of data protection and data quality principles.
  • Customer-focused with excellent written and verbal communication skills.
  • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines, and manage conflicting priorities.
  • Excellent team player who can work flexibly to meet business requirements.
  • Ability to show initiative and propose solutions to issues identified.
  • Results-focused with the ability to take ownership of tasks.
  • Commercially aware with a focus on continuous improvement.
  • Proficient in the use of Microsoft Office, including Excel.
About Riverside

Riverside is a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling, and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

  • Competitive pay & generous pension
  • 28 days holidays plus bank holidays
  • Flexible working options available
  • Investment in your learning, personal development, and technology
  • A wide range of benefits

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

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