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Leasehold Asset Coordinator
2 months ago
We are seeking a highly organized and detail-oriented Leasehold Asset Coordinator to join our team at Riverside. As a key member of our Asset Services team, you will play a crucial role in ensuring the effective delivery of asset services to our managed properties.
Key Responsibilities- Provide administrative support to the Leasehold Asset Services Manager in the delivery of asset services, ensuring works are completed to cost, quality, and timescales.
- Support the development and implementation of asset management strategies, ensuring compliance with leasehold legislation and business priorities.
- Contribute to the preparation of scheme budgets and year-end accounts, providing effective support to the financial planning and forecasting process.
- Monitor and manage the Day-to-Day repairs reconciliation spend report, ensuring accurate coding and taking corrective action where necessary.
- Assist colleagues with budget setting and year-end reconciliation, ensuring invoices are available and accurate.
- Provide administrative support in relation to Section 20 of the Landlord and Tenant Act 1985, ensuring requirements are understood by stakeholders and factored into delivery plans.
- Act as a focal point for complaints, First-Tier Tribunals, and insurance and legal claims, providing administrative support and ensuring cases are brought to a satisfactory and timely conclusion.
- Support the Leasehold Asset Services Manager in embedding the asset performance framework, monitoring service level agreements, and key performance indicators.
- Provide management information and performance data as required, including supporting the Leasehold Asset Services Manager in the production of ad-hoc and cyclical reports.
- Maintain accurate asset records, using appropriate systems, to ensure the integrity and quality of data.
- Manage internal and external stakeholders effectively, building constructive working relationships to deliver the Group's/ RHO's Asset Management Strategy and business objectives.
- Manage enquiries effectively, providing leasehold and asset services advice and expertise, escalating complaints and complex queries via the appropriate channels.
- Process leaseholder consent to alterations.
- Provide administrative support to ensure effective stock transfers, mergers, and acquisitions.
- Raise purchase orders as required, ensuring goods are receipted, payment is arranged within agreed timescales, and appropriate budgets are impacted.
- Ensure internal business processes are followed in line with the Group's policy, procedures, and statutory requirements.
- Contribute to the continuous improvement of processes and procedures.
- Respond flexibly to changes in work priorities and undertake other duties as required to support the effective operation of the service.
- Ensure that all data protection requirements are met in accordance with the Group's policy, procedures, and statutory requirements.
- Ensure that health and safety requirements are met in accordance with the Group's policy, procedures, and statutory requirements.
We are looking for an individual with:
- Experience within the building industry, ideally working within the Leasehold Sector.
- Understanding of statutory leasehold legislation.
- Experience of managing and coordinating insurance and legal claims.
- Experience of producing management reports.
- Results-driven with strong analytical skills.
- Experience of successfully administering large-scale budgets in line with agreed financial protocols.
- Understanding of data protection and data quality principles.
- Customer-focused with excellent written and verbal communication skills, with the ability to work at all levels within the business.
- Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines, and manage conflicting priorities.
- Excellent team player who can work flexibly to meet business requirements.
- Ability to show initiative and propose solutions to issues identified.
- Results-focused with the ability to take ownership of tasks.
- Commercially aware with a focus on continuous improvement.
- Proficient in the use of Microsoft Office, including Excel.
Desirable:
- Previous experience of using CRM software.
