Central Reservations Coordinator
4 weeks ago
Central Reservations Co-ordinator
About the Role
We are seeking a highly skilled and motivated Central Reservations Co-ordinator to join our team at Coaching Inn Group Central Office. As a key member of our reservations team, you will be responsible for providing exceptional customer service to our guests, ensuring seamless booking experiences, and driving sales through upselling and cross-selling opportunities.
Key Responsibilities
- Manage reservations and bookings for our properties, ensuring accurate and efficient processing of guest requests
- Provide exceptional customer service through phone, email, and online chat, resolving guest queries and concerns in a timely and professional manner
- Upsell and cross-sell services to enhance the guest experience and increase revenue
- Collaborate with our properties to ensure seamless communication and coordination of guest stays
- Stay up-to-date with company policies, procedures, and brand guidelines to ensure consistency and quality in all interactions
Requirements
- Strong communication and interpersonal skills, with the ability to build rapport with guests and colleagues
- Excellent problem-solving and conflict resolution skills, with a focus on finding solutions that meet guest needs
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
- Knowledge of hospitality systems and software, with experience in Collins CRM System, 3CX, and Rezlynx an advantage
- Continuous learning and professional development, with a commitment to staying up-to-date with industry trends and best practices
What We Offer
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Staff discount on accommodation, food, and beverage at CIG venues
- Health benefit grant
Working Arrangements
This is a part-time role, working 24 hours per week, 3 days a week, based in Boston, Lincolnshire, with some evenings and weekends on a rotation basis.
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Boston, Lincolnshire, United Kingdom Coaching Inn Group Central Office Full timeCentral Reservations Co-ordinatorAbout the RoleWe are seeking a highly skilled and motivated Central Reservations Co-ordinator to join our team at Coaching Inn Group Central Office. As a key member of our reservations team, you will be responsible for providing exceptional customer service to our guests, ensuring seamless booking experiences, and driving...
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Boston, Lincolnshire, United Kingdom Coaching Inn Group Central Office Full timeCentral Reservations Co-ordinatorAbout the RoleWe are seeking a highly skilled and motivated Central Reservations Co-ordinator to join our team at Coaching Inn Group Central Office. As a key member of our reservations team, you will be responsible for providing exceptional customer service to our guests, ensuring seamless booking experiences, and driving...
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