Central Reservations Coordinator

3 weeks ago


Boston, Lincolnshire, United Kingdom Coaching Inn Group Central Office Full time

Central Reservations Co-ordinator

About the Role

We are seeking a highly skilled and motivated Central Reservations Co-ordinator to join our team at Coaching Inn Group Central Office. As a key member of our reservations team, you will be responsible for providing exceptional customer service to our guests, ensuring seamless booking experiences, and driving sales through upselling and cross-selling opportunities.

Key Responsibilities

  • Manage reservations and bookings for our properties, ensuring accurate and efficient processing of guest requests
  • Provide exceptional customer service through phone, email, and online chat, resolving guest queries and concerns in a timely and professional manner
  • Upsell and cross-sell services to enhance the guest experience and increase revenue
  • Collaborate with our properties to ensure seamless communication and coordination of guest stays
  • Monitor and analyze key performance indicators (KPIs) to optimize reservations and sales performance

Requirements

  • Strong communication and interpersonal skills, with the ability to build rapport with guests and colleagues
  • Excellent problem-solving and analytical skills, with the ability to think critically and make informed decisions
  • Proven ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
  • Knowledge of hospitality systems and software, with experience in Collins CRM System, 3CX, and Rezlynx an advantage
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction and service excellence

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Staff discount on accommodation, food, and beverage at CIG venues
  • Health benefit grant

Working Hours

This is a part-time role, working 24 hours per week, 3 days a week, based in Boston, Lincolnshire, with some evenings and weekends on a rotation basis.



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