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Complaints Resolution Specialist

2 months ago

Peterborough, Peterborough, United Kingdom The Recruitment Co Full time

Job Title: Complaints Advisor

Job Summary:

The Recruitment Co is seeking a skilled Complaints Advisor to join our team. As a Complaints Advisor, you will play a crucial role in managing and resolving customer complaints efficiently and effectively.

Key Responsibilities:

  • Complaint Handling:
    • Receive and log customer complaints through various channels, conducting thorough investigations to understand the issue.
    • Assess the validity and severity of complaints, prioritizing them based on urgency and impact.
  • Resolution Management:
    • Work closely with internal departments to resolve complaints in a timely manner.
    • Propose and implement appropriate solutions to address customer concerns, aiming for fair and satisfactory outcomes.
  • Communication and Follow-Up:
    • Communicate with customers to provide updates on the status of their complaints.
    • Follow up with customers to ensure that their complaints have been resolved to their satisfaction.

Requirements:

  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Knowledge of regulatory requirements and company policies.

What We Offer:

The Recruitment Co offers a competitive salary and a dynamic work environment.