Sales and Service Excellence Lead

1 day ago


Carlisle, Cumbria, United Kingdom M&S Full time
About Us
M&S is a leading retail brand committed to pushing boundaries and driving innovation. As a Sales and Service Excellence Lead, you will be at the forefront of this journey, playing a critical role in enhancing the customer experience and driving sales growth.

Job Description
Your key responsibilities will include:
  • Developing and implementing operational strategies to drive sales and service excellence.
  • Leading a team of talented individuals to achieve exceptional results.
  • Collaborating with cross-functional teams to ensure seamless execution and continuous improvement.

Benefits
As a valued member of our team, you can expect:
  • A competitive salary of £35,000 - £45,000 per annum, depending on location and experience.
  • 20% colleague discount across all M&S products and many third-party brands.
  • A generous holiday entitlement with the potential to buy extra days.
  • A discretionary bonus scheme awarded based on individual and business performance.
  • A comprehensive pension scheme and life assurance.


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