Sales and Customer Service Associate

5 days ago


Carlisle, Cumbria, United Kingdom British Heart Foundation Full time
Opportunity Overview

We are seeking a highly motivated and customer-focused Sales and Customer Service Associate to join our team in Carlisle, CA3 8AH.

About the Role

This part-time position involves working 21 hours a week (Fridays, Saturdays, and Sundays) in one of our busy furniture stores. As a Sales and Customer Service Associate, you will be at the forefront of delivering exceptional customer service experiences, promoting our charity's mission, and contributing to the success of our retail operation.

Key Responsibilities
  • Engage with customers, providing outstanding service and promoting our charity's mission
  • Organise and merchandise donated stock creatively to maximise sales potential
  • Collaborate with our E-Commerce team to enhance online sales
  • In your role as a Keyholder, you will be responsible for ensuring the smooth running of the store when there is no manager on duty
Requirements
  • Prior retail experience is not essential; we value passion, energy, and excellent customer service skills
  • You will work well within a team environment, guiding volunteers on the shop floor, and comfortable working under pressure
  • Able to use technology effectively, including tills, PCs, smartphones, and email
Benefits

We offer a range of benefits, including:

  • 38 days annual leave (plus the option to buy and sell leave)
  • Holistic support leave of up to 10 additional days off each year
  • Enhanced family policies (maternity, paternity, and adoption leave)
  • 25% staff discount
  • Health cash plan (Dental, Optical, Therapies, etc)
  • Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
  • Pension with employer contribution of up to 10%
  • Cycle to work scheme
  • Discounts with a wide range of retailers

We estimate the salary for this position to be around £19,000 - £22,000 per annum, based on the location and requirements of the role.

About Us

The British Heart Foundation (BHF) is a leading charity that funds research into heart and circulatory diseases, connecting with local communities, and reducing waste across the UK. With over 700 stores, we make a significant environmental impact by preventing millions of tonnes of unwanted items from landfill every year.



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