Sales and Service Associate for Bedding Retail

4 days ago


Carlisle, Cumbria, United Kingdom Dreams Ltd Full time
About Us

Dreams Ltd is a leading bed retailer in the UK, dedicated to making bedtime a special experience for its customers. As a team of sleep-savvy experts, we strive to provide exceptional service and ensure that every customer finds their perfect match.

Job Overview

We are seeking a Sales and Service Associate to join our team in Carlisle, working 20 hours per week. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for delivering exceptional customer experiences.

Key Responsibilities
  • Provide exceptional customer service, ensuring that every customer feels at home in our store.
  • Work closely with customers to understand their needs and preferences, guiding them towards the perfect bedding solution.
  • Become proficient in using our market-leading sleep technology, Sleepmatch, to help customers choose the right mattress for their needs.
  • Contribute to maintaining a visually appealing store environment, including general housekeeping and display updates.
Requirements
  • Engaging personality and excellent communication skills.
  • Able to build rapport with customers and colleagues alike.
  • Motivated to work towards sales targets and KPIs.
  • Team player with a willingness to learn and grow.
  • Flexible availability, including weekends and bank holidays.
Benefits
  • Competitive salary: £15,000 achievable on target earnings.
  • Uncapped commission scheme with peak incentives.
  • Amazing staff discounts on Dreams products and other brands.
  • Opportunities for learning and development, with progression routes as your experience grows.
  • A comprehensive wellbeing package, including a 24-hour helpline and access to counselling.


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