Customer Experience Transformation Leader

4 days ago

Plymouth, Plymouth, United Kingdom Douglas Jackson Full time £75,000

About the Role:

We are seeking an experienced leader to join our team as a Customer Experience Transformation Leader at Douglas Jackson. As a key member of our organization, you will be responsible for leading the transformation of customer experience across our organization.

Key Responsibilities:

  • Lead the development and implementation of customer experience strategies that drive business growth and customer satisfaction.
  • Collaborate with cross-functional teams to design and deliver customer-centric solutions that meet the needs of our customers.
  • Develop and maintain relationships with key stakeholders, including customers, employees, and partners.
  • Monitor and analyze customer feedback and data to identify areas for improvement and develop strategies to address them.
  • Provide leadership and guidance to teams to ensure they are equipped to deliver exceptional customer experiences.

Requirements:

  • Proven experience in customer experience leadership or a related field.
  • Strong understanding of customer experience principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and develop insights to inform business decisions.
  • Experience working in a fast-paced, dynamic environment.

About Us:

Douglas Jackson is a leading recruitment agency that specializes in placing top talent in key roles. We are committed to delivering exceptional service to our clients and candidates, and we are seeking a talented individual to join our team as a Customer Experience Transformation Leader.

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