Head of Customer Experience Transformation

1 week ago

Plymouth, Plymouth, United Kingdom Douglas Jackson Full time
Job Description

Job Title: Head of Customer Experience Transformation

Job Summary:

We are seeking an experienced leader to drive the transformation of customer experience across our organisation. As Head of Customer Experience Transformation, you will be responsible for leading the development and implementation of strategies to deliver exceptional service to our customers.

Key Responsibilities:

  • Lead the transformation of customer experience across the organisation, ensuring that our services are efficient, effective, and meet the needs of our customers.
  • Implement innovative customer journey mapping and data-driven improvements to enhance service delivery and customer satisfaction.
  • Champion a customer-centric culture, empowering teams to deliver top-tier service and ensuring that the voice of the customer influences positive change across the organisation.
  • Collaborate with cross-functional teams to enhance service delivery, resolve issues at the first point of contact, and ensure compliance with regulatory standards.
  • Develop and maintain strong relationships with key stakeholders, including customers, colleagues, and external partners.

What We Offer:

  • Competitive salary and excellent benefits package.
  • Hybrid working arrangement, allowing for a balance between office and home working.
  • Relocation package available for the right candidate.
  • Inclusive culture, valuing diversity and committed to equality, offering a supportive environment where everyone can thrive.
  • Wellbeing focus, including an onsite gym, health initiatives, and extensive discounts.

Requirements:

  • Proven experience in customer services, with a track record of delivering high levels of satisfaction in a contact or front-facing environment.
  • Strong understanding of customer service excellence and the ability to use data to drive improvements.
  • Excellent leadership and communication skills, with the ability to inspire and motivate teams.
  • Ability to work collaboratively with cross-functional teams and stakeholders.

About Us:

Douglas Jackson is a leading recruitment partner, working with organisations to find the best talent. We are committed to delivering exceptional service to our clients and candidates, and we are proud to be working with Plymouth Community Homes on this critical role.

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    Job Title: Head of Customer Experience TransformationAbout the Role:We are seeking an experienced leader to drive the transformation of customer experience across our organisation. As Head of Customer Experience Transformation, you will be responsible for leading the development and implementation of strategies to deliver exceptional service to our...

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    Plymouth, Plymouth, United Kingdom Douglas Jackson Full time £75,000

    Job Title: Head of Customer Experience TransformationAbout the Role:We are seeking an experienced leader to drive the transformation of customer experience across our organisation. As Head of Customer Experience Transformation, you will be responsible for leading the development and implementation of strategies to deliver exceptional service to our...

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    Plymouth, Plymouth, United Kingdom Douglas Jackson Full time

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  • Head of Customer Experience Transformation

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    Plymouth, Plymouth, United Kingdom Douglas Jackson Full time

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  • Head of Customer Experience Transformation

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    Plymouth, Plymouth, United Kingdom Douglas Jackson Full time

    Job Title: Head of Customer Experience TransformationAbout the Role:We are seeking an experienced leader to drive the transformation of customer experience across our organisation. As Head of Customer Experience Transformation, you will be responsible for leading the development and implementation of strategies to deliver exceptional service to our...

  • Head of Customer Experience Transformation

    1 week ago

    Plymouth, Plymouth, United Kingdom Douglas Jackson Full time

    Job Title: Head of Customer Experience TransformationAbout the Role:We are seeking an experienced leader to drive the transformation of customer experience across our organisation. As Head of Customer Experience Transformation, you will be responsible for leading the development and implementation of strategies to deliver exceptional service to our...

  • Head of Customer Experience Transformation

    1 week ago

    Plymouth, Plymouth, United Kingdom Douglas Jackson Full time

    Job Title: Head of Customer Experience TransformationAbout the Role:We are seeking an experienced leader to drive the transformation of customer experience across our organisation. As Head of Customer Experience Transformation, you will be responsible for leading the development and implementation of strategies to deliver exceptional service to our...

  • Head of Customer Experience Transformation

    1 week ago

    Plymouth, Plymouth, United Kingdom Douglas Jackson Full time

    About the RoleWe are seeking an experienced leader to join our team as a Head of Customer Experience Transformation at Plymouth Community Homes. As a key member of our Executive Team, you will be responsible for leading the transformation of customer experience across the organisation.Key ResponsibilitiesLead the development and implementation of customer...

  • Head of Customer Experience Transformation

    7 days ago

    Plymouth, Plymouth, United Kingdom Douglas Jackson Full time

    About the RoleWe are seeking an experienced leader to join our team as a Head of Customer Experience Transformation at Plymouth Community Homes. As a key member of our Executive Team, you will be responsible for leading the transformation of customer experience across the organisation.Key ResponsibilitiesLead the development and implementation of customer...

  • Head of Customer Experience Transformation

    1 week ago

    Plymouth, Plymouth, United Kingdom Douglas Jackson Full time £75,000

    About the RoleWe are seeking an experienced leader to join our team as a Head of Customer Experience Transformation at Plymouth Community Homes. As a key member of our Executive Team, you will be responsible for leading the transformation of customer experience across the organisation.Key ResponsibilitiesLead the development and implementation of customer...

  • Head of Customer Experience Transformation

    1 week ago

    Plymouth, Plymouth, United Kingdom Douglas Jackson Full time £75,000

    Job Title: Head of Customer Experience TransformationAbout the Role:We are seeking an experienced leader to drive the transformation of customer experience across our organisation. As Head of Customer Experience Transformation, you will be responsible for leading the development and implementation of strategies to deliver exceptional service to our...

  • Head of Customer Experience Transformation

    1 week ago

    Plymouth, Plymouth, United Kingdom Douglas Jackson Full time £75,000

    Job Title: Head of Customer Experience TransformationAbout the Role:We are seeking an experienced leader to drive the transformation of customer experience across our organisation. As Head of Customer Experience Transformation, you will be responsible for leading the development and implementation of strategies to deliver exceptional service to our...

  • Head of Customer Experience Transformation

    1 week ago

    Plymouth, Plymouth, United Kingdom Douglas Jackson Full time

    Job Title: Head of Customer Experience TransformationAbout the Role:We are seeking an experienced leader to drive the transformation of customer experience across our organisation. As Head of Customer Experience Transformation, you will be responsible for leading the development and implementation of strategies to deliver exceptional service to our...

  • Head of Customer Experience Transformation

    1 week ago

    Plymouth, Plymouth, United Kingdom Douglas Jackson Full time

    Job Title: Head of Customer Experience TransformationAbout the Role:We are seeking an experienced leader to drive the transformation of customer experience across our organisation. As Head of Customer Experience Transformation, you will be responsible for leading the development and implementation of strategies to deliver exceptional service to our...

  • Head of Customer Experience Transformation

    1 week ago

    Plymouth, Plymouth, United Kingdom Douglas Jackson Full time

    Job Title: Head of Customer Experience TransformationAbout the Role:We are seeking an experienced leader to drive the transformation of customer experience across our organisation. As Head of Customer Experience Transformation, you will be responsible for leading the development and implementation of strategies to deliver exceptional service to our...

  • Head of Customer Experience Transformation

    1 week ago

    Plymouth, Plymouth, United Kingdom Douglas Jackson Full time

    Job Title: Head of Customer Experience TransformationAbout the Role:We are seeking an experienced leader to drive the transformation of customer experience across our organisation. As Head of Customer Experience Transformation, you will be responsible for leading the development and implementation of strategies to deliver exceptional service to our...

  • Head of Customer Experience Transformation

    1 week ago

    Plymouth, Plymouth, United Kingdom Douglas Jackson Full time

    About the Role:We are seeking an experienced leader to join our team as a Head of Customer Experience Transformation at Plymouth Community Homes. As a key member of our Executive Team, you will be responsible for leading the transformation of customer experience across the organisation.Key Responsibilities:Lead the development and implementation of customer...

  • Head of Customer Experience Transformation

    1 week ago

    Plymouth, Plymouth, United Kingdom Douglas Jackson Full time

    About the Role:We are seeking an experienced leader to join our team as a Head of Customer Experience Transformation at Plymouth Community Homes. As a key member of our Executive Team, you will be responsible for leading the transformation of customer experience across the organisation.Key Responsibilities:Lead the development and implementation of customer...

  • Head of Customer Experience Transformation

    1 week ago

    Plymouth, Plymouth, United Kingdom Douglas Jackson Full time

    About the Role:We are seeking an experienced leader to join our team as a Head of Customer Experience Transformation at Plymouth Community Homes. As a key member of our Executive Team, you will be responsible for leading the transformation of customer experience across the organisation.Key Responsibilities:Lead the development and implementation of customer...

  • Head of Customer Experience Transformation

    1 week ago

    Plymouth, Plymouth, United Kingdom Douglas Jackson Full time

    About the Role:We are seeking an experienced leader to join our team as a Head of Customer Experience Transformation at Plymouth Community Homes. As a key member of our Executive Team, you will be responsible for leading the transformation of customer experience across the organisation.Key Responsibilities:Lead the development and implementation of customer...