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Head of Customer Experience Transformation

2 months ago

Plymouth, Plymouth, United Kingdom Douglas Jackson Full time £75,000

Job Title: Head of Customer Experience Transformation

About the Role:

We are seeking an experienced leader to drive the transformation of customer experience across our organisation. As Head of Customer Experience Transformation, you will be responsible for leading the development and implementation of strategies to deliver exceptional service to our customers.

Key Responsibilities:

  • Lead the transformation of customer experience across the organisation, ensuring a customer-centric culture is embedded throughout.
  • Implement innovative customer journey mapping and data-driven improvements to enhance service delivery and customer satisfaction.
  • Champion a customer-centric culture, empowering teams to deliver top-tier service and ensuring compliance with regulatory standards.
  • Collaborate across departments to enhance service delivery and resolve issues at the first point of contact.
  • Develop and maintain strong relationships with key stakeholders, including customers, colleagues, and external partners.

What We Offer:

  • Competitive salary and excellent benefits package.
  • Hybrid working arrangement, allowing for a balance between office and home working.
  • Relocation package available for the right candidate.
  • Inclusive culture, valuing diversity and equality, and offering a supportive environment for all employees.
  • Wellbeing focus, including an onsite gym, health initiatives, and extensive discounts.

About Us:

Douglas Jackson is a leading recruitment partner, and we are proud to be working with Plymouth Community Homes to find the right candidate for this critical role. If you are a motivated and experienced leader, passionate about delivering exceptional customer experiences, we encourage you to apply.