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Head of Customer Experience Transformation

2 months ago

Plymouth, Plymouth, United Kingdom Douglas Jackson Full time £75,000
Transform Customer Experience at Plymouth Community Homes

We are seeking an experienced leader to drive customer experience transformation across our organisation. As Head of Customer Experience, you will lead the development and implementation of strategies to deliver exceptional service to our customers.

Key Responsibilities:

  • Lead the transformation of customer experience across the organisation
  • Implement innovative customer journey mapping and data-driven improvements
  • Champion a customer-centric culture, empowering teams to deliver top-tier service
  • Collaborate across departments to enhance service delivery and resolve issues at the first point of contact
  • Ensure compliance with regulatory standards and foster strong relationships with key stakeholders

What We Offer:

  • Competitive Salary: £75,000 + excellent benefits
  • Hybrid Working: Balance your time between our Plymouth office and home, approximately 3 days per week on site
  • Relocation Package: Available for the right candidate
  • Inclusive Culture: We value diversity and are committed to equality, offering a supportive environment where everyone can thrive
  • Wellbeing Focus: Onsite gym, health initiatives, and extensive discounts

About Us:

Plymouth Community Homes is a leading social housing landlord, dedicated to creating vibrant communities and providing homes where people truly want to live. We are committed to making a lasting impact and are seeking a talented individual to join our team.

Requirements:

  • Experience in customer services with a track record of delivering high levels of satisfaction in a contact or front-facing environment
  • Adept at using data to drive improvements and a strong understanding of customer service excellence

Apply Now:

Send your CV outlining your interest to Douglas Jackson, our retained managing recruitment partner. We look forward to hearing from you.