Arrears Collections Associate

3 days ago


Chatham, Kent, United Kingdom Everyday Loans Group Full time

The Role

We are currently recruiting for a Collections Associate to join our team based in the branch. As a Collections Associate, you will be responsible for collecting customer debt in arrears in line with regulatory and Everyday Lending policies.

  • Process immediate and future payments, complete income and expenditure assessments where required, agree arrangements, and refer to the Financial Difficulties/Vulnerable team should a customer require a non-standard/out of policy Treating Customers Fairly arrangement.
  • Work within agreed policies and procedures, receiving quality assurance checks each month with feedback provided on how to improve performance and/or quality and customer outcomes.
  • Be a team player, sharing best practices across the team to deliver improved performance or customer outcomes.

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