Finance Specialist
3 weeks ago
Are you looking for a new challenge in Finance? Everyday Loans, an established market leader with over 15 years of history, is currently recruiting for Collections Associates. We offer dynamic and exciting growth opportunities, supported by a superb range of benefits. With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot.
About the RoleThe ideal candidate will be an effective communicator, a team player and someone who has no issues building rapport; as they will be providing positive customer outcomes and supporting our customers throughout the process of their loan repayments. As a Collections Associate, you will be responsible for the collection of customer debt in arrears in line with regulatory and lending policies.
Key Objectives:- Meet individual and team targets each month.
- Work within agreed policies and procedures, and will receive quality assurance checks each month with feedback provided on how they can improve performance and/or quality and customer outcomes.
- Process immediate and future payments, complete income and expenditure assessments where required, agree arrangements and will refer to the Financial Difficulties/Vulnerable team should a customer require a non-standard/out of policy Treating Customers Fairly arrangement.
Rewards Successful applicants will be provided with comprehensive training in the form of our company induction, delivered to you in your branch. The estimated salary for this role is £23,000-£28,000 per annum, plus a quarterly bonus scheme. This is supported by an extensive range of benefits including private healthcare, life insurance, pension contributions, holiday entitlement and more.
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