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Administration Associate

7 months ago

Chatham, United Kingdom AWD Recruitment Limited Full time

Administration Associate - 6 Month FTC

Lloyd’s is the world’s leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds, working together for a braver world.

Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks.

**Our shared values**: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that’s more sustainable, resilient and inclusive, you’ll find a home at Lloyd’s - build a braver future with us.

Your role as the Administration Associate is to assist the Client Gateway Relationship Manager to deliver a customer-focused frontline support for all relationship queries from the Member’s Agent and DCPs. As well as to support by collating and presenting data on trends and insights for Member Services’ clients.

Principal Accountabilities as the Administration Associate

Build and maintain effective relationships with Member’ Agents, DCPs and/or their advisors by working collaboratively with the Client Gateway Relationship Manager to understand the client’s needs, requirements and delivering solutions

To ensure all queries are channelled to the relevant internal teams within Member Services and/or other Lloyd’s Departments and responded to within the agreed SLA, monitoring responses until resolution

To have a in depth understanding on all queries raised by Members’ Agents, Members and Third Parties ensuring all customer contact is recorded and actioned within service standard

Working closely with the Client Gateway Relationship Manager to ensure resolution of all challenges, complaints and complex situations such as FAL re-arrangements, member sale and purchases and corporate member mergers

To support and provide assistance with key market education and promotion of Member Services’ products and services

To assist with the design and develop literature for publication to external stakeholders

Work collaboratively with the rest of the Member Services’ team to deliver a customer-centric service to clients by sharing trends, feedback and insights to the team

Assist the Client Gateway Relationship Manager to facilitate new members and Third-Party Capital Providers through the onboarding process to ensure timely onboarding process

To support the process for onboarding and management of new Investment Managers/Stockbrokers who wish to sign into Lloyd’s Master Agreement through the onboarding process and liaising with MS business teams to ensure their experience is seamless from their first contact to trading for their Members

Assist in the governance of the rules and Lloyd’s policy, ensuring the M&URs and supporting Guidance Notes are followed and maintained

Implement the delivery of best practice operational efficiency and effectiveness in MS

Ensure that structures, tools, processes and procedures are working effectively in MS, so that the day to day operations are effective and things get done

Skills required of the Administration Associate

Ability to prioritise and manage multiple responsibilities

Strong attention to detail

Excellent communication skills both oral and written including ability to present to a variety of audiences

Strong organisational skills

Ability to provide pragmatic, risk based solutions, taking the needs of a variety of stakeholders into account

Proficient IT Skills to include SharePoint, Microsoft Office word, excel, PowerPoint and outlook

Diversity and inclusion are a focus for us - Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments, we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development.

We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility. Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc). These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes.

By choosing Lloyd's, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems.

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