Senior Financial Support Specialist

7 months ago


Chatham, United Kingdom OSB Group Full time

About the team:
The Financial Support Team are here to support our customers whenever they are experiencing financial difficulties. We focus on delivering good, tailored outcomes for customers who are struggling with their mortgage payments. We have a passion for doing the right thing for customers and ensuring that we fulfil all of our obligations.

About Us:
The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market.

Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.

Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment. Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work. This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme.

What you will be doing:
We are looking for secured collections experts who will have a real opportunity to make a difference. We will be looking to you to bring your knowledge to navigate solutions to portfolios of complex and high risk collections cases, across the entire collections journey.

You must be able to produce first class service, good outcomes and be a role model across the whole team. Through your knowledge, tenacity and skill you will be able to tackle all collections scenarios, minimise the risk of long-term mortgage arrears and deliver good customer outcomes on every interaction.

Your responsibilities will include
- Effectively undertaking all aspects of providing financial support in terms of the end to end arrears management journey
- Discussing with customers how and why their account is in arrears, identifying root causes and future barriers so that you come to tailored arrangements
- Identifying and processing caseloads effectively
- Utilising all tools at your disposal to make contact with customers
- Ensuring compliance with all statutory and regulatory requirements for mortgage arrears with an absolute priority on achieving fair customer outcomes
- Acting as a coach and role model to support the development of less experienced team members within Financial Support

The hours of work will be 35 hours per week with differing working patterns between 0800 - 1800 hours

In return for your commitment:
We offer a base salary dependent on experience of between £37,000 - £40,000 and a competitive benefits package including:

- Discretionary annual bonus opportunity of up to 15%
- 28 days annual leave plus bank holidays
- Contributory pension (8% employer 5% employee)
- Life Assurance (4x salary) plus Group Income Protection
- Access to Private Medical Insurance and Medical Cash Plan
- Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme

Could you be the one?:
We are looking for talented individuals who have the experience and knowledge set out below:

- Previous experience of providing support to customers experiencing mortgage arrears or repayment challenges is essential.
- Previous experience of undertaking complex financial support, litigation and receivership activities is essential
- Previous experience of providing bespoke support to vulnerable customers is essential
- Previous experience of providing effective one-to-one coaching to internal colleagues is highly desirable

Specialist understanding of:

- Regulations and regulator expectations regarding customer vulnerability
- FCA Consumer Duty
- Residential, Buy to Let and Specialist secured lending

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.

What to do next:
Alternatively, if you wish to have an informal and confidential chat please get in touch. Contact details can be found on our careers page.
- OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds._
- As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee



  • Chatham, Kent, United Kingdom Lendable Ltd Full time

    Job OverviewAbout the role:We are seeking an experienced Financial Support Specialist to join our team in Chatham, Kent, UK.This position is part of the Financial Support team that assists customers facing financial difficulties and struggling to make payments.The ideal candidate will interact with customers to understand their circumstances and offer...


  • Chatham, Kent, United Kingdom Austin Fraser Full time

    Job Overview:Austin Fraser is currently seeking a highly skilled Financial Support Specialist to support our finance team on a temporary basis. The successful candidate will be responsible for assisting in the preparation of financial statements and reports, as well as performing reconciliations of accounts to ensure accuracy.This is an excellent opportunity...


  • Chatham, United Kingdom OSB Group Full time

    About the team: The Financial Support Team are here to support our customers whenever they are experiencing financial difficulties. We focus on delivering good, tailored outcomes for customers who are struggling with their mortgage payments. We have a passion for doing the right thing for customers and ensuring that we fulfil all of our obligations. About...


  • Chatham, Kent, United Kingdom Lendable Ltd Full time

    We are seeking a highly motivated and customer-focused individual to join Lendable Ltd's Financial Support team.">About the RoleLendable Ltd's Financial Support team is accountable for collaborating with customers who are experiencing financial hardship and struggling to fulfill their contractual payments. Our primary objective is to interact with customers...


  • Chatham, Kent, United Kingdom Premier Jobs UK Limited Full time

    Job Title: Senior Financial PlannerAbout the Role:We are seeking a highly skilled and experienced Senior Financial Planner to join our team at Premier Jobs UK Limited. As a Senior Financial Planner, you will be responsible for providing high-quality financial advice to clients with assets of £200k - £500k.Key Responsibilities:Undertake reviews of clients'...


  • Chatham, Kent, United Kingdom Premier Jobs UK Limited Full time

    About the RoleThis employed, Independent Financial Advisor job in Chatham offers a unique blend of autonomy and support.You will benefit from some existing clients and leads being generated, which typically have assets of £200k - £500k.The successful candidate will be responsible for reviewing these clients' financial planning needs and providing quality,...


  • Chatham, Kent, United Kingdom Lendable Ltd Full time

    About the roleThis position is part of the Financial Support team at Lendable Ltd, assisting customers facing financial difficulties in Chatham, Kent, UK.We interact with customers to understand their circumstances and provide tailored solutions that are both affordable and sustainable.The ideal candidate will report to a Team Lead and handle customer...


  • Chatham, Kent, United Kingdom Folkestonegirls Full time

    Job SummaryWe are seeking a highly skilled Finance Support Apprentice to join our Central Operations Team. This role will provide comprehensive finance support across all aspects of the Trust's operations, including financial reporting, budgeting, and forecasting.Key Responsibilities:Provide financial assistance to schools within the Trust as neededAssist...


  • Chatham, Kent, United Kingdom Premier Jobs UK Limited Full time

    Senior Financial Consultant OpportunityThis independent senior financial consultant role in the UK is ideal for an experienced professional seeking to advance their career as a seasoned advisor.About the RoleYou will work with existing clients and leads possessing assets ranging from £200,000 to £500,000. Your primary responsibility will be to conduct...


  • Chatham, Kent, United Kingdom Lendable Full time

    About LendableLendable is a fintech company on a mission to make consumer finance amazing. Our goal is to provide top-notch financial services that cater to the needs of our customers.We're a fast-growing company with a strong presence in the UK and US markets. Our team is dedicated to rebuilding the consumer finance products from scratch, offering loans,...


  • Chatham, Kent, United Kingdom Lendable Ltd Full time

    About Lendable Ltd.We offer a competitive salary of £25,000 - £35,000 per annum for this role.Job DescriptionThe primary goal of this position is to interact with customers experiencing financial difficulties and provide sustainable solutions. You will work closely with the team to understand customer circumstances and tailor our approach accordingly.You...


  • Chatham, Kent, United Kingdom Premier Jobs UK Limited Full time

    About the RoleWe are seeking a Senior Financial Consultant to join our team at Premier Jobs UK Limited. As a key member of our organization, you will play a vital role in providing high-quality financial advice to clients.Your primary responsibility will be to work closely with existing clients, generating leads through client referrals, professional...


  • Chatham, Kent, United Kingdom Austin Fraser Full time

    Job DescriptionWe are seeking a highly skilled Financial Crime Specialist to join our team at Austin Fraser. This is a fantastic opportunity for someone with experience in the financial industry.Key Responsibilities:Conducting fraud investigations and allegations of suspicious activitiesGathering and collecting evidence through various meansAnalysing...


  • Chatham, United Kingdom Hays Specialist Recruitment Limited Full time

    Financial Planning Analyst £35,000 - £40,000 per annum **Your new company** You will work for a professional organisation based in Chatham. The Financial Planning Analyst role is a full time and permanent role. **Your new role** You will report to the Financial Planning & Analysis Manager, and partner the Group cost centre functions for cost management and...


  • Chatham, Kent, United Kingdom beBee Professionals Full time £35,000 - £45,000

    beBee Professionals is looking for a Financial Estimator and Contract Specialist to join our construction team. The ideal candidate will have a strong background in financial analysis and contract negotiation, with excellent communication and negotiation skills.Key Responsibilities:Develop and manage project budgets and financial estimates.Negotiate...


  • Chatham, United Kingdom Kings Permanent Recruitment for Estate Agents & Financial Services Professionals Full time

    **Senior Lettings Negotiator** - **Basic salary £22,000**: - **On Target Earnings of £30,000-£35,000** Are you an experienced salesperson with a flare for exceeding targets? An established, market leading independent Estate Agency requires a high calibre **Senior Lettings Negotiator**to join their flourishing team. Our clients concentrate on providing...


  • Chatham, Kent, United Kingdom Folkestonegirls Full time

    About the Role:Folkestone Girls invites applications for the position of Finance Professional to support the Central Operations Team. The successful candidate will have excellent analytical and problem-solving skills, as well as strong communication and teamwork abilities.As a Finance Professional, you will be responsible for providing financial data and...


  • Chatham, Kent, United Kingdom Premier Jobs UK Limited Full time

    Senior Financial Advisor PositionPremier Jobs UK Limited is seeking a senior-level Financial Advisor to join our team in Chatham. The successful candidate will have a proven track record of providing high-quality, long-term advice to clients with assets ranging from £200k to £500k. This role offers the opportunity to take your career to the next level by...


  • Chatham, Kent, United Kingdom Page Personnel Sales Full time

    At Page Personnel Sales, we are seeking a highly skilled Financial Management Specialist to join our team.About the Job:We offer a $60,000 - $80,000 per annum salary package, with opportunities for career growth and professional development.The successful candidate will be responsible for managing the day-to-day activities of our subsidiary companies based...


  • Chatham, Kent, United Kingdom Avante Care & Support Ltd. Full time

    About the RoleAvante Care & Support Ltd. is seeking a Senior Home Care Assistant to join their team, providing compassionate care and support to residents across various nursing and dementia care homes.The ideal candidate will be responsible for creating a welcoming environment for residents by maintaining cleanliness and organization of the home, resident...