Service Delivery Specialist

4 days ago


London, Greater London, United Kingdom Pay Limited Full time

**Job Summary**

Pursue a challenging opportunity as a Service Delivery Specialist at Pay Limited, where you will play a pivotal role in ensuring the effective management of our fraud prevention services. This position requires strong analytical and communication skills, with the ability to work collaboratively as part of a dynamic team.

**Key Responsibilities**

  • Assist the Fraud Service Manager in managing day-to-day service activities, including initial incident response, documentation, and on-call support for P1 incidents.
  • Act as the primary point of contact for customers during regular working hours and participate in an on-call rota for 24/7 P1 incident management.
  • Log incidents accurately, perform initial impact analysis, and escalate complex or critical incidents as needed.
  • Monitor service performance against SLAs, KPIs, and OLAs, ensuring compliance and prompt escalation when thresholds are at risk.

**Qualifications, Skills & Experience**

  • A minimum of [£30,000 - £35,000] per annum salary, depending on experience.
  • Familiarity with fraud prevention platforms such as APPR and CoP is highly desirable.
  • ITIL Foundation certification is required, with a strong understanding of incident logging and service documentation principles.
  • Experience in a service support or junior IT service management role, preferably within financial services or fintech.

**What We Offer**

  • A competitive salary range of [£30,000 - £40,000], depending on experience.
  • A comprehensive benefits package, including a 12% non-contributory pension scheme, discretionary annual bonus, and 30 days' annual leave (excluding bank holidays).
  • The opportunity to work in a fast-paced environment, driving business growth and innovation while contributing to the success of our fraud prevention services.


  • London, Greater London, United Kingdom Delivery Mates Full time

    Deliver Excellence with UsWe are seeking a highly skilled Multi Drop Van Driver to join our team in Southampton. As a vital member of our operations, you will be responsible for delivering parcels to residential and commercial addresses.About the Role:You will operate a medium or large van, ensuring timely and safe delivery of packages while maintaining...


  • London, Greater London, United Kingdom Platinum Recruitment Consultancy Full time

    Platinum Recruitment Consultancy is seeking an experienced Service Delivery Specialist to join our operations team. As a Service Delivery Specialist, you will be responsible for ensuring that our clients receive exceptional service delivery, from initial contact through to ongoing support.You will work closely with cross-functional teams to understand client...


  • London, Greater London, United Kingdom Starling Bank Full time

    At Starling Bank, we're revolutionizing the way banks operate with our cutting-edge software-as-a-service (SaaS) platform, Engine. We're looking for a skilled Service Delivery Specialist to join our Client Success team.About the RoleThis is an exciting opportunity to work closely with our clients and team members, providing support and resolving issues in a...


  • London, Greater London, United Kingdom Freetrade Full time

    About the RoleWe are seeking a Service Delivery Specialist to join our team at Freetrade.Key ResponsibilitiesSupport the delivery of exceptional customer experiencesCollaborate with cross-functional teams to drive business outcomesContribute to the development of process improvementsAbout YouAs a Service Delivery Specialist, you will have a proven track...


  • London, Greater London, United Kingdom Cardonet Full time

    Job Description:We are seeking an experienced IT Service Delivery Specialist to join our team at Cardonet. In this role, you will be responsible for ensuring the effective delivery of technology services to meet our clients' needs and goals.Key Responsibilities:Service Delivery Planning: Develop and implement comprehensive service delivery plans to align...


  • London, Greater London, United Kingdom Integral UK Full time

    Job OverviewWe are seeking a highly skilled Service Delivery Specialist to join our team at Integral UK.This is an exciting opportunity to work on the maintenance and upkeep of one of the most iconic buildings in London, providing top-notch engineering services and ensuring the smooth operation of all systems.


  • London, Greater London, United Kingdom Accor Hotels Full time

    Role Summary: We are seeking a Service Delivery Specialist to join our team at Accor Hotels in Canberra's city centre. The successful candidate will be responsible for coordinating service delivery of special time-based accommodation packages, collaborating with internal teams, and assisting in the development of departmental procedures. Job...


  • London, Greater London, United Kingdom Vodafone Full time

    About the RoleVodafone is seeking a motivated and experienced Service Delivery Specialist to join our Business Security Enhanced team.Key ResponsibilitiesDrive continuous service improvement and service development, increasing customer satisfaction and Net Promotor Scores (NPS)Be accountable for maintaining an industry leading end-to-end service experience...


  • London, Greater London, United Kingdom Transparity Solutions Limited Full time

    The Service Delivery Specialist: 3rd Line for Transparity Solutions Limited is responsible for managing escalated and priority tickets through to resolution, utilising their own resources as well as ensuring that the extensive capabilities for obtaining additional assistance within Transparity is used to aid the successful resolution of support issues.Main...


  • London, Greater London, United Kingdom Delivery Mates Full time

    Job Description\Delivery Mates is seeking an experienced Parcel Delivery Driver to join our team. As a key member of our delivery network, you will be responsible for delivering parcels safely and efficiently to our customers across the Southampton area.\Key Responsibilities\- Deliver parcels to residential and commercial addresses within designated routes\-...


  • London, Greater London, United Kingdom GlobalRelay Full time

    Job Summary:We are seeking a highly skilled Enterprise Service Delivery Specialist to join our team at GlobalRelay. As an Enterprise Service Delivery Specialist, you will be responsible for the implementation of our product suite, including third-party services. You will work closely with our Onboarding Team and customer IT resources to ensure seamless...


  • London, Greater London, United Kingdom Fastmarkets Group Full time

    Job Overview:Fastmarkets Group, a leading price-reporting agency and information provider, is seeking an experienced IT Service Delivery Specialist to support the efficient delivery of IT services. The successful candidate will be responsible for ensuring the smooth operation of our IT services, collaborating with our partner organizations to improve...


  • London, Greater London, United Kingdom Boden Group Full time

    Job Role: Hard Services ManagerBoden Group is partnering with a specialist public sector FM provider to source a skilled Hard Services Manager. Working on a flagship PFI site, this role will be responsible for the hard service delivery across a large single site.The Hard Services Manager will oversee a contract based in Wiltshire.Technical qualifications...


  • London, Greater London, United Kingdom ENGINEERINGUK Full time

    **Job Title:** MEP Services Delivery Specialist**Job Description:** We are seeking an experienced MEP Services Delivery Specialist to join our engineering team. As a key member of our team, you will be responsible for delivering high-quality, time-efficient, and profitable MEP services on projects.**Key Responsibilities:Work as part of the project MEP team,...


  • London, Greater London, United Kingdom Delivery Mates Full time

    Delivery Mates is a logistics company providing delivery services and solutions to major retailers in the UK and abroad.We are seeking a self-employed delivery driver to join our team and deliver for our e-commerce client.The job involves loading parcels to the van in the depot and delivering them to multiple residential and commercial locations.As a...


  • London, Greater London, United Kingdom W Talent Full time

    Job Title: Pharmacy Service Delivery SpecialistIndustry: HealthcareLocation: LondonSalary: £50,000 - £60,000 + PackageOrganisation Overview:W Talent, a leading provider of healthcare solutions, is seeking a highly skilled Pharmacy Service Delivery Specialist to support our pharmacy team. The successful candidate will be responsible for advising customers...


  • London, Greater London, United Kingdom Delivery Mates Full time

    Job Overview\As a Freelance Courier Specialist with Delivery Mates, you will be responsible for delivering parcels to residential and commercial addresses. With the opportunity to work on self-employed contracts, you will have the flexibility to manage your own schedule.\Key Responsibilities\- Deliver parcels efficiently and effectively to customers\- Work...


  • London, Greater London, United Kingdom Delivery Mates Full time

    Job OverviewDelivery Mates is seeking experienced van drivers to join our team on a self-employed contract basis. This role offers flexibility, independence, and the opportunity to work with a reputable company.Compensation and BenefitsThe estimated earnings for this position are £100 per route + £0.22 per mile, providing a competitive income for motivated...


  • London, Greater London, United Kingdom Delivery Mates Full time

    Job Title: Financial Reporting SpecialistAbout the RoleWe are seeking a highly skilled Financial Reporting Specialist to join our team at Delivery Mates. This is an exciting opportunity for an experienced professional to provide expert financial reporting, analysis, and support to help drive business growth and profitability.Key ResponsibilitiesPrepare...


  • London, Greater London, United Kingdom McCarthy Recruitment Full time

    About Our TeamWe are a dynamic and growing business that prides itself on delivering world-class service to our clients. Our team is passionate about making a difference in people's lives and is dedicated to providing an exceptional customer experience.Key RequirementsExperience in a customer-facing role, preferably in a call centre environment.Excellent...