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Enterprise Service Delivery Specialist

2 months ago

London, Greater London, United Kingdom GlobalRelay Full time

Job Summary:

We are seeking a highly skilled Enterprise Service Delivery Specialist to join our team at GlobalRelay. As an Enterprise Service Delivery Specialist, you will be responsible for the implementation of our product suite, including third-party services. You will work closely with our Onboarding Team and customer IT resources to ensure seamless service delivery.

Key Responsibilities:

  • Implement Global Relay product suite, including third-party services.
  • Collaborate with Onboarding Team and customer IT resources for efficient service delivery.
  • Provide world-class service in deploying Global Relay services and resolving customer inquiries.
  • Ensure client project deadlines are met in an efficient and professional manner.

Requirements:

  • Minimum 2 years SaaS implementations experience in a customer-facing role.
  • Post-secondary education (minimum of an undergraduate degree is preferred).
  • Strong understanding of domains, networking principles, message flow, email protocols, and DNS.
  • Advanced knowledge of networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO).
  • Proficiency with MS Windows Server/workstations and command-line interface.

Salary Estimate: $80,000 - $120,000 per year, depending on location and experience.