Enterprise Technical Delivery Specialist

1 week ago

London, Greater London, United Kingdom Nephos Technologies Full time

Nephos Technologies is a leading provider of data solutions, recognised for its innovative approach to solving complex data problems. As we continue to grow and expand our services, we are seeking an experienced Enterprise Technical Delivery Specialist to join our team.

Job Summary

We are looking for a skilled and ambitious individual to own all technical delivery aspects for identified offerings within our Data Governance as a Service (DGaaS) Managed Service framework. The successful candidate will have a proven track record in designing, planning, configuring, and driving value-based outcomes for software solution(s) that support delivering data-focused outcomes for customer's data governance initiatives.

Key Responsibilities
  • Taking the Customer on a journey to use technology to help them scale their Data Governance initiatives.
  • Running Workshops, Meetings, Interviews, etc. with our customers to help them understand more about our Data Governance software offerings and how we will use these to help achieve their outcomes.
  • Serve as the main solution contact, and lead meetings for designated customers.
  • Participate in platform implementation to enable it is built and tested to specification.
  • Own the planning and design of the capacity and scalability of the technical solution to meet the needs of growing customer demands.
  • Manage, design, and/or provide technical oversight for the onboarding or offboarding of data sources, including policies and configurations to ensure smooth onboarding, scans activities and results meet client requirements.
  • Plan and provide oversight for changes related to infrastructure, networking, security, and applications.
  • Act as a liaison between technical teams and the customer to ensure effective communication and relationship management.
  • Own delivery of outcome after presales and customer sign-off and oversee implementation to ensure service meets specification.
  • Collaborate with cross-functional teams, such as pre-sales, engineering, project, and product management to ensure smooth running of the service.
  • Collaborate with internal teams to identify areas for improvement and enhanced service delivery.
  • Contribute to internal knowledge sharing by documenting lessons learned and sharing insights.
  • Create, own and maintain relevant documentation of the solution that comprises the service for new and existing customers.
Requirements

To be successful in this role, you will need:

  • 3+ Years in a technical application support/ analyst role.
  • Proven experience in the installation, configuration, and support of enterprise applications.
  • Good understanding of both Structured and Unstructured data.
  • Good understanding of Linux OS systems.
  • Good understanding of cloud platforms, such as AWS and/or Azure.
  • Good understanding of containerization technologies such as Kubernetes, Docker or OpenShift.
  • Good understanding of Rest APIs and best practices.
  • Experience of owning and maintaining technical design documentation for systems.
  • Experience in system-wide monitoring solutions, such as LogicMonitor, Zabbix or similar.
  • Experience in working with ITSM platforms.
  • An understanding of common file protocols such as CIFS, NFS.
  • An understanding of networking protocols TCP/IP stack, DNS and VPN.
Salary and Benefits

We offer a competitive salary of up to £65k per annum depending on experience, plus a range of benefits including health insurance, hybrid working, social events, and a chance to work in the fastest growth area in the IT sales landscape – Data. Estimated annual salary: £65,000 - £70,000. This figure includes estimated salary and other additional benefits, which may vary based on specific circumstances.

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